Jessica Mo
New York,NY
Summary
A solutions driven product manager merging passion and customer empathy to break norms and deliver delightful digital customer experiences. Driving global cross channel strategies in the financials space that increase customer satisfaction, deepen engagement, and propel business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Manager
American Express
03.2022 - Current
- Drive product and revenue growth by introducing flexible payment solutions with lending integrations.
- Set a product strategy for core Lending capabilities, and market enablement of Lending uplifts.
- Lead end-to-end development of core global Payment experience uplifts for App & Web channels.
- Drive go-to market strategy and execution for Direct Debit payment features in top four strategic markets.
- Co-lead the modernization of our payment services by working closely to set user experience requirements with platform partners.
- Set business requirements as the product lead for enhancing the way balances are updated in real time. Driving customer satisfaction, improving balance clarity and reducing call volume.
- Guide design workshops by defining user pain points, use cases, and product visions.
- Present product requirements, business value, and progress updates to Tech, Platform, and Business leadership.
- Lead App & Web scrum teams and agile ceremonies.
Associate Product Manager
Leaf Group
04.2019 - 02.2022
- Develop an internal inventory and vendor management tool to connect with multiple domestic and international vendor API's.
- Uplift the customer shopping and checkout experience on mobile which led to a 5.5% increase in mobile purchase conversion.
- Scale the growth of our international markets by offering a localized experience and improved end-to-end shopping flow.
- Utilize shopping and delivery data to provide a better post-purchase communication experience.
- Lead the redesign of our Artist On-Boarding / Account pages to increase sign ups and drive customer retention.
- Collaborate with SEO managers to optimize our product page content to drive organic search and increase SEO scores.
- Liaise between vendors for on-boarding and technical support regarding our production APIs and processes.
Operations Manager
WAV Media
06.2018 - 04.2019
- Support Product Operations Managers with feature testing. Developed work streams for reporting and managing bug fixes amongst a team of off-shore developers.
- Analyze data points through Google Analytics to determine user engagement and behavior flow. Determine product strategy to reach KPI’s, which include increasing video views, retention, and artist acquisition.
- Curate a strategy of content placement and scheduling within the app to increase views and view duration.
- Collaborate with cross-functional teams to successfully produce, market and launch all campaigns.
Account Manager
Snap Inc.
09.2016 - 04.2018
- Own all Ad Operations responsibilities for accounts while supporting Account Executives in the on-boarding process from account set up to campaign launch.
- Organize and lead recommended campaign strategy.
- Serve as a Self-Serve platform expert for client support. Communicate consistently with the Product Team and stakeholders to resolve bugs efficiently.
- Monitor daily campaign performance. Create and keep up to date custom trackers to find trends in performance and spending.
- Analyze report data to provide recommendations on scaling campaigns and ensure KPI’s are met and exceeded.
Education
Extension Program - Project Management
University of California, Los Angeles
12-2017
Bachelor's Degree - Communication; Business Minor
University of California, San Diego
12-2014
Skills
- Adaptability to Changing Priorities
- Communicate Candidly and Clearly
- Foster Collaboration in Teams
- Setting an Agenda and Timeline
- Product Requirement Exploration
Certification
AI Product Management Bootcamp & Certification by AI Product Academy (June 2025)
Career Essentials in Generative AI Microsoft and LinkedIn (July 2024)
Dive into the core concepts of artificial intelligence and generative AI functionality.
Designing Growth Strategies Linkedin Learning (July 2024)
Understanding the framework for identifying high-potential growth opportunities, implementing a growth strategy, and leadership requirements for creating a high-growth company.
Timeline
Product Manager
American Express
03.2022 - Current
Associate Product Manager
Leaf Group
04.2019 - 02.2022
Operations Manager
WAV Media
06.2018 - 04.2019
Account Manager
Snap Inc.
09.2016 - 04.2018
Extension Program - Project Management
University of California, Los Angeles
Bachelor's Degree - Communication; Business Minor
University of California, San Diego