Jessica Moan
Taunton,MA
Summary
Proactive and goal oriented professional with a proven track record at New Hope Inc., excelling in client advocacy and crisis intervention. Skilled in assessment and records management, I foster strong relationships, ensuring clients access vital resources. Committed to promoting self-sufficiency, I effectively facilitate group workshops, empowering individuals to achieve their goals.
Overview
11
11
years of professional experience
Work History
Caseworker
New Hope Inc.
09.2021 - 06.2025
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Streamlined case documentation processes, ensuring accurate and timely records.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
Residential Advocate Floater
New Hope Inc.
08.2018 - 09.2021
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assisted clients with creating monthly budgeting plans, and improve credit scores.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
- Conducted comprehensive assessments for understanding individual client needs, laying groundwork for effective support.
- Fostered positive relationships with clients, establishing trust and open communication channels.
- Enhanced client access to community resources, connecting individuals with vital services to support their well-being.
- Facilitated group workshops on life skills, contributing to client self-sufficiency and empowerment.
- Assisted clients in developing and setting realistic goals to promote positive change.
Residential Relief
New Hope Inc.
04.2017 - 08.2018
- Provided overnight and weekend coverage.
- Answered hotline providing crisis intervention, emotional support, and referral information to callers.
- Support shelter clients to secure basic needs: food, clothing, safety, transportation, etc.
- Support residents to follow shelter rules and procedures, creating an environment of trust and community.
- Assisted in the cleaning and maintenance of the shelter as needed.
- Maintained communication with other shelter staff.
Server
Texas Roadhouse
08.2014 - 08.2018
- Welcome guest, offering assistance, and seated them appropriately.
- Accurately recorded food and drink orders, including any special requests
- or Dietary restrictions.
- Delivered orders to correct tables, ensuring accuracy and proper presentation.
- Offered suggestions, answering questions about dishes, and upselling when appropriately.
- Processed bills, handled cash and credit card transactions, and managed payment discrepancies.
- Worked closely with kitchen staff and bartenders to ensure timely and accurate order fulfillment.
- Addresses customer needs, handled complaints, and ensured a positive dining experience.
Education
Biology
University of Massachusetts Dartmouth
Dartmouth, MABiology
Bristol Community College
Fall River, MASkills
- Case information confidentiality
- Highly effective communication
- Client advocacy
- Assessment skills
- Records management
- Client engagement
- Professional boundaries
- Behavioral observation
- Organizational skills
- Conflict resolution
- Group facilitation
- Trauma-informed care
- Teamwork and collaboration
- Crisis intervention
Timeline
Caseworker
New Hope Inc.
09.2021 - 06.2025
Residential Advocate Floater
New Hope Inc.
08.2018 - 09.2021
Residential Relief
New Hope Inc.
04.2017 - 08.2018
Server
Texas Roadhouse
08.2014 - 08.2018
Biology
University of Massachusetts Dartmouth
Biology
Bristol Community College