Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Moles

Gresham,OR

Summary

Adept at identifying and resolving complex financial fraud, I significantly enhanced case management at U.S. Bank, leading to a marked reduction in investigation times and inventory. Expertise in data analysis and investigative techniques, coupled with strong mentoring and communication skills, has consistently exceeded performance targets, fostering a collaborative and efficient team environment.

Professional fraud detection expert with robust background in identifying and mitigating fraudulent activities. Proven ability to conduct in-depth investigations and collaborate with cross-functional teams to achieve high standards of accuracy and reliability. Known for adaptability and ensuring compliance with evolving regulations while maintaining focus on successful outcomes.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

8
8
years of professional experience

Work History

Complex Fraud Investigator

U.S. Bank
08.2019 - 11.2024
  • Streamlined investigation processes by developing efficient case management techniques, reducing time spent on each case without sacrificing accuracy or effectiveness.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
  • Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.
  • Served as a mentor to junior investigators, sharing knowledge and expertise while fostering a collaborative team environment.
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Fraud Liaison Center Operation Anaylyst

U.S. Bank
03.2017 - 08.2019
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Gathered, organized and input information into digital database.
  • Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Aided in development of training materials, contributing to ongoing education of team members and improved performance outcomes.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Provided training to new employees during onboarding process, expediting their integration into the department.
  • Facilitated development of new training programs, boosting team efficiency and knowledge.

Education

No Degree - Psychology And Criminal Justice

Portland Community College
Portland, OR

Skills

  • Financial fraud
  • Records research
  • Anti-money laundering
  • Partnering and relationships
  • Report writing and filing
  • Investigative techniques
  • Problem-solving abilities
  • Verbal and written communication
  • Multitasking
  • Case management
  • Data analysis
  • Transaction analysis

Accomplishments

  • Achieved multiple arrests through effectively helping on monthly surveillance stings with Homeland Security, the FBI, and the U.S. Secret Service.
  • Reviewed camera footage to compile information and connect perpetrators during investigations for Law Enforcement.
  • Selected for a manager interim supervising 10 associates, resulting in improving their goals and top banker two months in a row. Stayed on the leadership team for the remainder of the year to assist with banker goals.

Timeline

Complex Fraud Investigator

U.S. Bank
08.2019 - 11.2024

Fraud Liaison Center Operation Anaylyst

U.S. Bank
03.2017 - 08.2019

No Degree - Psychology And Criminal Justice

Portland Community College
Jessica Moles