Hi, I’m
Jessica Molina
Cake Decorator
Hogansville,Georgia
Summary
Accomplished at Publix, adept in staff training and complex problem-solving, I significantly enhanced customer satisfaction and operational efficiency. My leadership in bakery management and customer service, coupled with expertise in time management and strong communication, drove sales and fostered a culture of continuous improvement and teamwork.
Overview
16
years of professional experience
Work History
Publix
Cake Decorator
07.2021 - Current
Job overview
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Accomplished multiple tasks within established timeframes.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Publix
Assistant Bakery Manager
11.2018 - 08.2021
Job overview
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.
- Served as a mentor for new hires, sharing expert knowledge of bakery operations and techniques while promoting teamwork and collaboration.
- Oversaw daily production tasks such as mixing doughs, baking breads and pastries, decorating cakes – ensuring consistency and high quality across all products.
Publix
Baker
04.2015 - 11.2018
Job overview
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Publix
Customer Service Office Staff Member
12.2014 - 04.2015
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Managed high call volume with exceptional professionalism, ensuring timely responses to customer needs.
- Coordinated effectively with other departments to resolve client concerns promptly and comprehensively.
- Collaborated with team members to maintain a positive work environment and achieve daily goals.
- Assisted in the training and development of new staff members, fostering a supportive learning atmosphere.
Kia Motors Manufacturing Georgia
Paint Team Member
02.2012 - 12.2014
Job overview
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Improved production efficiency by implementing standardized procedures and streamlining workflow.
Publix
Customer Service Office Staff Member
09.2008 - 02.2012
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Managed high call volume with exceptional professionalism, ensuring timely responses to customer needs.
- Coordinated effectively with other departments to resolve client concerns promptly and comprehensively.
- Collaborated with team members to maintain a positive work environment and achieve daily goals.
- Assisted in the training and development of new staff members, fostering a supportive learning atmosphere.
Education
West Georgia Technical CollegeLa Grange, GA
GED
05.2009
Skills
- Strong Communication Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Timeline
Cake Decorator
Publix
07.2021 - Current
Assistant Bakery Manager
Publix
11.2018 - 08.2021
Baker
Publix
04.2015 - 11.2018
Customer Service Office Staff Member
Publix
12.2014 - 04.2015
Paint Team Member
Kia Motors Manufacturing Georgia
02.2012 - 12.2014
Customer Service Office Staff Member
Publix
09.2008 - 02.2012
West Georgia Technical College
GED