Jessica Molina
Brooklyn,United States
Summary
Energetic Office Manager with 24 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and patients with eagerness and attentiveness.
Overview
27
27
years of professional experience
Work History
Train Operator
New York City Transit Authority
2023.12 - Current
- Enhanced passenger safety by conducting thorough pre-trip inspections and adhering to strict operating procedures.
- Placing revenue trains into service.
- Operation of revenue trains to terminals.
- Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
- Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
Medical Office Manager
Downtown Family Medicine P.C.
1997.10 - Current
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Educated patients about medications, procedures and physician's instructions.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Transcribed physicians' notes and entered data into electronic chart management software.
- Updated patient financial information to promote accurate record keeping.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Analyzed and identified improvements to implement in department systems and controls.
Education
GED -
Turning Point
06.2016
Skills
- Workforce Management
- Customer Relations
- Invoicing and billing
- Data entry
- Organizational skills
- Proficient in Microsoft
- Medical software applications
- Bookkeeping
- Knowledge of medical terminology
- Knowledge of HIPAA regulations
- Critical thinking
- Train Operation Expertise
Languages
Spanish
Native or Bilingual
Timeline
Train Operator
New York City Transit Authority
2023.12 - Current
Medical Office Manager
Downtown Family Medicine P.C.
1997.10 - Current
GED -
Turning Point
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