Experienced professional seeking employment in customer and personal service or relations. Eager to contribute skills and expertise to a dynamic organization. Strong background in delivering exceptional customer experiences, exceeding expectations, and building lasting relationships. Passionate about providing top-notch service and utilizing excellent communication and problem-solving abilities to meet diverse clientele needs. Committed to delivering outstanding results and contributing to team and company success.
Hi, I’m
Jessica Molt
Hockley,TX
Summary
Overview
11
years of professional experience
1
Certificate
Work History
Uber Eats
Delivery Driver (Food, Packages, Shopping)
01.2024 - Current
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Maintained a high driver rating through excellent communication and navigational skills.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Amazon
Delivery Associate
05.2024 - 12.2024
Job overview
- Conducted pre- and post-shift vehicle inspections to ensure operational readiness.
- Managed tasks efficiently by prioritizing responsibilities within tight deadlines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Made upwards of 120 stops, daily
Molt Household
Unemployed looking
10.2021 - 05.2022
Job overview
- Managed simultaneous pursuit of employment opportunities and household responsibilities.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Progressive
Customer Service Representative
05.2022 - 11.2023
Job overview
- Responded to incoming calls and provided support regarding insurance policies.
- Managed daily tasks involving problem-solving, call routing, policy modifications, and customer service.
- Handled upwards of 100 calls per day
MIDINMOD
Sales Associate
07.2021 - 10.2021
Job overview
- Generated invoices while managing processing of credit and debit card transactions.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Key holder: responsible for opening and closing the store.
Molt Household
Unemployed looking
08.2020 - 07.2021
Job overview
- Dedicated time to employment pursuit and maintaining household operations.
Magpies Gifts
Monogrammer & Customer Service Associate
05.2014 - 08.2020
Job overview
- Advised clients during order process about optimal choices in placement, color, and font.
- Monitored supply inventory and placed new orders as necessary.
- Conducted routine machine cleaning and upkeep tasks.
- Managed customer interactions via phone and email.
- Utilized POS system for processing transactions.
- Fostered strong customer relationships through effective communication.
- Monitored orders and deadlines to sustain an efficient schedule.
- Operated Tajima 15-spool embroidery machines proficiently.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Education
Lone Star College SystemCypress, TX
Associate Of Science from Health Sciences
University Overview
Earned 6 credit hours; currently enrolled
Lamar UniversityBeaumont, TX
First Year of College from General Studies
02.2000
University Overview
Earned 9 credit hours
Angelina CollegeLufkin, TX
First Year of College from General Studies
05.1999
University Overview
Earned 6 credit hours
Skills
- Customer service
- Retail sales
- Microsoft Office
- POS
- Shipping and Receiving
- Inventory control
- Call Center
- Cash register
- Deliver Driver
- Telecommunication
- Typing
- Google Docs
- Organizational skills
- Negotiation
- CRM software
Certification
- Driver's License, 04/01/22, 04/30/30
- Non-CDL Class C, 04/01/22, 04/30/30
Timeline
Delivery Associate
Amazon
05.2024 - 12.2024
Delivery Driver (Food, Packages, Shopping)
Uber Eats
01.2024 - Current
Customer Service Representative
Progressive
05.2022 - 11.2023
Unemployed looking
Molt Household
10.2021 - 05.2022
Sales Associate
MIDINMOD
07.2021 - 10.2021
Unemployed looking
Molt Household
08.2020 - 07.2021
Monogrammer & Customer Service Associate
Magpies Gifts
05.2014 - 08.2020
Lone Star College System
Associate Of Science from Health Sciences
Lamar University
First Year of College from General Studies
Angelina College
First Year of College from General Studies
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