Summary
Overview
Work History
Education
Skills
Certification
Assessments
References
Timeline
Generic

Jessica Monk

Sycamore,OH

Summary

Experienced team leader with 10+ years of expertise in directing workgroups, developing strategies, providing training, setting goals, and obtaining team feedback. Demonstrates outstanding interpersonal and communication skills to effectively set goals and vision for success. Excels in problem-solving and possesses a big-picture focus. Motivated to contribute to team success and achieve positive results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Retail Sales Specialist

O'Reilly Auto Parts
Bucyrus, OH
04.2023 - 02.2024
  • Developed customer relationships by providing product knowledge and offering advice on product selection.
  • Implemented store policies regarding returns, exchanges, warranties, and security procedures.
  • Managed opening and closing procedures such as setting alarms and counting money in registers.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising, and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.

Night Auditor

TownePlace Suites Marriot Hotel
Mansfield, OH
03.2022 - 01.2023
  • Handled night audit paperwork, verified daily room occupancy, and reviewed hotel revenue.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Generated daily, weekly, and monthly reports to close the day and meet objectives.
  • Directed and trained new staff on procedures, service standards, and productivity strategies and provided assistance and mentoring.
  • Tracked income and expenses for business using accounting software.
  • Maintained understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Assisted guests at check-in, providing information on various services within hotel.

Cashier Manager

Jencor
Galion, OH
09.2013 - 04.2020
  • Trained and mentored staff members in customer service, cash handling, company policies, and POS system functions
  • Monitored cashier performance and implemented corrective action or additional training as needed
  • Coordinated cashier schedules and workflow for adequate shift coverage
  • Assigned cash drawers and reconciled with transactions following each shift
  • Open and closed store and set up shop for each day's operation
  • Assisted store and assistant store managers in supervising personnel, merchandising, and product function

Assistant General Manager

Burger King
Galion, OH
03.2010 - 09.2013
  • Reversed poor performing store by revising systems, processes, training programs, and personnel
  • Inspected work areas for compliance with safety and sanitation regulations
  • Prepared team schedules and cross-trained staff to meet business demands
  • Advanced from customer associate to store manager in 1 month with 20+ employees
  • Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers

Customer Care Representative

Startek
Mansfield, OH
12.2009 - 03.2010
  • Implemented best practices in fostering exceptional customer care support and satisfying customers
  • Managed inbound calls to respond to inquiries and resolve concerns
  • Consistently met identified team and client performance metrics, goals, and deadlines
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken

Education

Bachelor of Science - Business Administration And Management

Western Governors University
Salt Lake City, UT
06-2025

High School Diploma - General Studies

Wynford High School BUCYRUS
Bucyrus, OH
06.2008

Skills

  • Management
  • Customer Service
  • POS System Operations
  • Store Opening and Closing
  • Problem-Solving
  • Teamwork
  • Positive and professional
  • Phone Etiquette
  • Sales goal achievement
  • Interpersonal and written communication
  • Teamwork and Collaboration
  • Retail merchandising expertise
  • Professional Appearance
  • Conflict Resolution
  • Time Management
  • Decision-Making
  • Computer Skills Courteous and Professional
  • MS Office
  • Product Merchandising

Certification

Driver's License

Assessments

  • Attention to detail, Proficient, 01/22
  • Work style: Reliability, Proficient, 01/23
  • General manager (hospitality), Proficient, 09/22
  • Work motivation, Proficient, 01/23
  • Customer service, Proficient, 01/23
  • Work style: Reliability, Proficient, 02/22
  • Front desk agent (hotel), Proficient, 09/22
  • Management & leadership skills: Impact & influence, Proficient, 01/22
  • Management & leadership skills: Planning & execution, Proficient, 01/23
  • Customer focus & orientation, Proficient, 09/22
  • Management & leadership skills: Impact & influence, Proficient, 09/22
  • Administrative assistant/receptionist, Proficient, 09/22

References

References available upon request.

Timeline

Retail Sales Specialist

O'Reilly Auto Parts
04.2023 - 02.2024

Night Auditor

TownePlace Suites Marriot Hotel
03.2022 - 01.2023

Cashier Manager

Jencor
09.2013 - 04.2020

Assistant General Manager

Burger King
03.2010 - 09.2013

Customer Care Representative

Startek
12.2009 - 03.2010

Bachelor of Science - Business Administration And Management

Western Governors University

High School Diploma - General Studies

Wynford High School BUCYRUS

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