Jessica Monks
Tampa,FL
Summary
Hardworking Student offering full time work experience and extensive knowledge of the core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Office Assistant
TAMCO
08.2022 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Key Holder/Lead Optometric Technician
America's Best Contacts and Glasses
06.2022 - 05.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained new staff members on optical equipment usage and best practices, ensuring consistent quality of care.
- Conducted visual field tests and retinal imaging, supporting early detection of ocular conditions.
- Educated patients on proper contact lens use and care, preventing complications from improper handling.
Assistant General Manager
Twistee Treat USA
08.2018 - 03.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Education
Associate of Arts - History
Hillsborough Community College
Tampa, FL12.2024
High School Diploma -
Gaither High School
Tampa05.2020
Skills
- Focus and Follow-Through
- Business Leadership
- Sales Tracking
- Hiring and Onboarding
- Cash Register Operations
- Training and Development Skills
- Restocking Processes
- Money Handling
- Food Safety and Quality
Timeline
Office Assistant
TAMCO
08.2022 - Current
Key Holder/Lead Optometric Technician
America's Best Contacts and Glasses
06.2022 - 05.2024
Assistant General Manager
Twistee Treat USA
08.2018 - 03.2022
Associate of Arts - History
Hillsborough Community College
High School Diploma -
Gaither High School
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