Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Monroe

Fresno

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Asurion and other key industry players. Excelled in enhancing customer satisfaction and loyalty through effective communication and teamwork. Skilled in cash register operation and adept at managing high-stress situations, consistently fostering positive customer engagements.

Overview

5
5
years of professional experience

Work History

Sales Associate

Burlington Coat Factory Distribution Center
03.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Call Center Representative Remote

Asurion
02.2024 - 08.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Customer Service Representative Remote

ReconMR
04.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Cashier/sacker

Foodtown
05.2020 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Hightower Highschool
Missouri City, TX
06.2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Flexible schedule
  • Cash register operation
  • Professional demeanor

Timeline

Sales Associate

Burlington Coat Factory Distribution Center
03.2024 - Current

Call Center Representative Remote

Asurion
02.2024 - 08.2024

Customer Service Representative Remote

ReconMR
04.2023 - 03.2024

Cashier/sacker

Foodtown
05.2020 - 12.2022

High School Diploma -

Hightower Highschool

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