Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Monroe

MELBOURNE

Summary

Dynamic leader with expertise in team management and operations, formerly at Shad Enterprises. Spearheaded innovative strategies, boosting revenue and enhancing client satisfaction. Recognized for problem-solving and staff development, achieving high retention rates. Proficient in technical skills and goal setting, fostering a culture of accountability and excellence.

Overview

25
25
years of professional experience

Work History

Area Director

Shad Enterprises
02.2019 - Current
  • Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
  • Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
  • Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
  • Performed audits to reduce and control loss and meet internal audit and compliance objectives.
  • Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
  • Established strong relationships with key stakeholders, improving client satisfaction and driving repeat business.
  • Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
  • Developed comprehensive training programs for employees to enhance skills development and career progression opportunities.
  • Implemented efficient inventory management systems that reduced waste while ensuring optimal product availability at all times.
  • Developed high-performing teams through strategic recruitment, training, and performance management efforts.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Area Manager

Cutting Crew
11.2011 - 02.2019
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Nurses Aide

Watertown Convalarium
01.2001 - 06.2010
  • Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
  • Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
  • Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.

Education

High School Diploma -

Waterbury Public School
Waterbury, CT

Skills

  • Staff training and development
  • Team management
  • Operations management
  • Technical skills
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Organizational skills
  • Goal setting
  • Professionalism
  • Scheduling
  • Schedule management
  • Staff training
  • Delegating work

Timeline

Area Director

Shad Enterprises
02.2019 - Current

Area Manager

Cutting Crew
11.2011 - 02.2019

Nurses Aide

Watertown Convalarium
01.2001 - 06.2010

High School Diploma -

Waterbury Public School

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