Jessica Monroy
Chula Vista,CA
Summary
Ready to leverage training and experience to take on new professional challenges. Eager to apply strong work ethic, learning abilities and collaborative nature to help customer satisfaction. Skilled in helping customers find desirable products and boosting sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Fluent in both English and Spanish.
Overview
4
4
years of professional experience
Work History
Stock Associate
Ross Dress For Less
06.2020 - 10.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Managed inventory storage in clean and organized fashion
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Maintained effective team member communication
- Organized warehouse and stockroom areas using forklift and pallet jacks.
Lead Brand Representative
Hollister.Co
09.2021 - 08.2023
- Communicated product information with confidence and educated consumers about company
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Functioned as team player and leader by working with and training other members to execute company initiatives
- Organized and stocked merchandise to keep necessary levels for sales demand
- Answered customer questions and provided detailed product information
- Showed understanding of customer's personal style and preferences when offering product advice.
Retail Sales Associate
Hollister.Co
08.2023 - 02.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Host
Chilis Resturant
01.2024 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
Olympian High School
Chula Vista, CA06.2020
Associate of Arts - Social Work
Southwestern College
Chula Vista, CA05.2023
Social Work
San Diego State University
San Diego, CA05.2025
Skills
- Lead Generation
- Staff Training
- Performance Improvement
- Product Organization
- Problem Solving
- Product Recommendations
- Bilingual
- Customer Service
- Team Building
- Active Listening
Timeline
Host
Chilis Resturant
01.2024 - Current
Retail Sales Associate
Hollister.Co
08.2023 - 02.2024
Lead Brand Representative
Hollister.Co
09.2021 - 08.2023
Stock Associate
Ross Dress For Less
06.2020 - 10.2021
High School Diploma -
Olympian High School
Associate of Arts - Social Work
Southwestern College
Social Work
San Diego State University