Jessica Montes
Lucerne Valley,CA
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant Supervisor
Choice healthcare associates
Apple Valley, CA
08.2024 - Current
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Coordinated referrals to specialists or other healthcare providers based on physician recommendations
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
- Assisted with administrative tasks such as filing documents or processing paperwork
- Aided in training new medical assistants on office protocols and clinical procedures
- Contributed to a positive work environment through effective communication with colleagues
- Closely monitored inventory levels of vaccines or medications requiring special storage conditions
- Responded quickly during emergencies or urgent situations within the clinic setting
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
- Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
Lead Medical Assistant
CareMD
Victorville, CA
03.2024 - 08.2024
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Change sterile dressing
- Obtained information about clients medical history, drug history, complaints and allergies
- Provided pre and post operative care
- Maintained a clean, healthy and safe environment
- Performed clerical duties such as word processing, data entry, answering phones and filing
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws and EKGS
- Documents objective data and routine aspects of patient care
- Collects patients specimens and data, including vital signs, input/output and other delegated measurements
- Welcomes and greets all patients and visitors, in person or over the phone
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for keeping the reception area clean and organized
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
- Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
- Ensures medical records are assembled in standard order and are accurate and complete
- Creates digital images of paperwork to be stored in the electronic medical record
- Files paperwork and reports in patient charts, ensuring they are completed in an accurate and timely manner
- Ensures files are stored in the designated area according to storage procedures
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
- Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
- Retrieves medical records from offsite chart storage facilities when needed
- Performs other clerical tasks as needed, such as answering phones, faxing, and patient check in and out
Office Supervisor/Medical Assistant
Choice Healthcare Associates
Apple Valley, CA
03.2021 - 03.2024
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Change sterile dressing
- Obtained information about clients medical history, drug history, complaints and allergies
- Provided pre and post operative care
- Maintained a clean, healthy and safe environment
- Performed clerical duties such as word processing, data entry, answering phones and filing
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws and EKGS
- Documents objective data and routine aspects of patient care
- Collects patients specimens and data, including vital signs, input/output and other delegated measurements
- Welcomes and greets all patients and visitors, in person or over the phone
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for keeping the reception area clean and organized
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
- Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
- Ensures medical records are assembled in standard order and are accurate and complete
- Creates digital images of paperwork to be stored in the electronic medical record
- Files paperwork and reports in patient charts, ensuring they are completed in an accurate and timely manner
- Ensures files are stored in the designated area according to storage procedures
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
- Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
- Retrieves medical records from offsite chart storage facilities when needed
- Performs other clerical tasks as needed, such as answering phones, faxing, and patient check in and out
Front Office/Back Office Medical Assistant
Jacaranda Community Urgent Care
Hesperia, CA
07.2018 - 08.2020
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Change sterile dressing
- Obtained information about clients medical history, drug history, complaints and allergies
- Provided pre and post operative care
- Maintained a clean, healthy and safe environment
- Performed clerical duties such as word processing, data entry, answering phones and filing
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws and EKGS
- Documents objective data and routine aspects of patient care
- Collects patients specimens and data, including vital signs, input/output and other delegated measurements
- Welcomes and greets all patients and visitors, in person or over the phone
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for keeping the reception area clean and organized
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
- Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
- Ensures medical records are assembled in standard order and are accurate and complete
- Creates digital images of paperwork to be stored in the electronic medical record
- Files paperwork and reports in patient charts, ensuring they are completed in an accurate and timely manner
- Ensures files are stored in the designated area according to storage procedures
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
- Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
- Retrieves medical records from offsite chart storage facilities when needed
- Performs other clerical tasks as needed, such as answering phones, faxing, and patient check in and out
Medical Assistant
Dr Mikes Walk in Clinic
03.2016 - 09.2017
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Change sterile dressing
- Obtained information about clients medical history, drug history, complaints and allergies
- Provided pre and post operative care
- Maintained a clean, healthy and safe environment
- Performed clerical duties such as word processing, data entry, answering phones and filing
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws and EKGS
- Documentes objective data and routine aspects of patient care
- Collects patients specimens and data, including vital signs, input/output mad other delegated measurements
- Workman compensation efficient
- DOT physical efficient
- Sports physical efficient
- Pre employment physical efficient
- Pediatric injections
Medical Assistant
San Bernardino County Department of Public Health
Hesperia, CA
02.2015 - 02.2016
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Assessed patients and documented their medical histories
- Accurately recorded and reported test results according to established procedures
- Basic data collection
- Assisted provider with pap smears, Ear Lavage, insertion of IUD, Nexplanon
- Administered glucose urine collection and hemoglobin
Medical Assistant
Stine Chiropractic
Victorville, CA
03.2014 - 02.2015
- Maintained accurate records of patient care, condition, progress and concerns
- Performed electric muscle stimulation
- Managed ultrasound machine
- Infared Light
- Performed Parrafin
Sale Associate/Cashier
Charlotte Russe, Inc
Ontario, CA
05.2007 - 09.2011
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customer based on their needs and preference
- Prioritized helping customers over completing other routine tasks in the store
- Wrote sales slips and sale contracts
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Contacted other store locations to determine merchandise availability
- Completed all cleaning, stocking and organizing tasks in assigned sale areas
- Built relationships with customers to increase likelihood of repeated business
Education
High school or equivalent - Medical assistant Certification in Medical assistant
United education insitute
Ontario, CASkills
- Pediatrics
- Family Planning
- Medical Records
- Patient Care
- Clerical Experience
- Back Office
- Triage
- Medical Scheduling
- Vital Signs
- HIPAA
- CMA
- Phone Etiquette
- Microsoft Office
- Customer service
- Teaching
- EMR Systems
- ICD-10
- Phlebotomy
- Venipuncture
- Insurance Verification
- Laboratory Experience
- Medical Office Experience
- Front Office
- Experience Administering Injections
Certification
- Driver's License, Present
- CPR Certification, Present
- Certified Clinical Medical Assistant (CCMA), Present
- CCMA Certification, Present
Willing To Relocate
Apple Valley, CA
Personal Information
Authorized To Work: US for any employer
Timeline
Certified Medical Assistant Supervisor
Choice healthcare associates
08.2024 - Current
Lead Medical Assistant
CareMD
03.2024 - 08.2024
Office Supervisor/Medical Assistant
Choice Healthcare Associates
03.2021 - 03.2024
Front Office/Back Office Medical Assistant
Jacaranda Community Urgent Care
07.2018 - 08.2020
Medical Assistant
Dr Mikes Walk in Clinic
03.2016 - 09.2017
Medical Assistant
San Bernardino County Department of Public Health
02.2015 - 02.2016
Medical Assistant
Stine Chiropractic
03.2014 - 02.2015
Sale Associate/Cashier
Charlotte Russe, Inc
05.2007 - 09.2011
High school or equivalent - Medical assistant Certification in Medical assistant
United education insitute
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