Jessica Montes
Greensboro,NC
Summary
Versatile and results-driven professional with experience at Unifi Aviation, adept in industrial cleaning methods and fostering positive customer interactions. Excelled in enhancing facility cleanliness and streamlining order fulfillment processes, demonstrating exceptional problem-solving and team collaboration skills. Proven track record of improving operational efficiency and maintaining high customer service standards.
Overview
3
3
years of professional experience
Work History
Janitor
Unifi Aviation
03.2024 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Order Fulfillment Associate
Lowes Home Improvment
02.2023 - 08.2023
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Followed procedures at all times for personal and team safety.
Cashier/Customer Service Representative
Food Lion
12.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Rosemead High School
Rosemead, CA06-2019
Skills
- Customer service-focused
- Chemical handling
- Work orders
- Excellent communication skills
- Spill cleanup procedures
- Industrial cleaning methods
- Problem-solving
- Responsible and dependable
- Time management
- Customer service
- Attention to detail
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Janitor
Unifi Aviation
03.2024 - Current
Order Fulfillment Associate
Lowes Home Improvment
02.2023 - 08.2023
Cashier/Customer Service Representative
Food Lion
12.2021 - 09.2022
High School Diploma -
Rosemead High School
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