Jessica Montgomery
Temple Hills,US
Summary
Driven by a commitment to excellence, I leveraged my nutritional knowledge and problem-solving skills at Concentrix and HHS to enhance patient satisfaction and operational efficiency. My expertise in food safety and customer service led to innovative dietary solutions and a significant reduction in food waste, establishing me as a key contributor to team success. Organized Service Delivery Analyst with 9 years of experience supporting service delivery management teams through analysis and management of customer data. Competent service-level manager and troubleshooter working to keep customers satisfied and supported. Expert data manipulator with extensive background in customer analytics, identifying service discrepancies and reporting when necessary.
Overview
4
4
years of professional experience
Work History
Dietary Ambassador
HHS
Greenville, SC
08.2023 - 12.2023
- Contributed to increased patient satisfaction scores through timely delivery of meals that met or exceeded expectations.
- Developed solutions for unique dietary challenges faced by patients, resulting in higher levels of comfort during their stay at the facility.
- Reduced food waste by closely monitoring portion sizes and making appropriate adjustments based on patient feedback.
- Collaborated with dietitians to develop nutritionally balanced menus tailored to individual patient needs and preferences.
Program Ready Trainer
Concentrix
Greenville , Sc
04.2020 - 12.2022
- Maintained clear lines of communication between all stakeholders involved in the program delivery process for optimal collaboration results.
- Trained personnel to increase overall efficiency, resulting in a reduction of errors and improved productivity levels.
- Led ongoing professional development initiatives for fellow trainers, promoting growth and continuous learning within the team.
- Facilitated constructive feedback sessions with trainees, promoting open communication and continuous improvement opportunities.
- Improved trainee retention rates by designing engaging and relevant course materials tailored to participant needs.
- Streamlined administrative processes related to training coordination, resulting in increased efficiency and reduced costs.
- Adapted teaching techniques according to different learning styles of attendees enabling better understanding.
- Collaborated with team members to create dynamic group activities that fostered teamwork and problem-solving skills.
- Delivered high-quality training sessions with a focus on real-world application and hands-on learning experiences.
Internal: Sr. Reorder Reimbursement Specialist
Concentrix
Greenville, SC
09.2019 - 04.2020
- Assisted patients with understanding their benefits coverage, providing clear explanations regarding out-of-pocket expenses and reimbursements.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Maintained patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information.
- Monitored and documented accounts receivable trends and account-specific profitability.
- Helped minimize escalations by reaching out to clients in advance of expected problems.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Developed a reputation for expertise in handling complex reimbursement cases, becoming a go-to resource within the team for assistance in problem-solving difficult scenarios.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, Az10.2022
Master of Science - Business Administration And Management
University of Phoenix
Tempe, Az10.2022
Bachelor of Science - Health Administration, United States
University of Phoenix
Tempe, AZ09.2019
Associate of Arts - Health Administration
University of Phoenix
Tempe, Az07.2016
High School Diploma -
Suitland High School
Forestville, MD06.2008
Skills
- Food Safety Protocols
- Allergen awareness
- Health Promotion
- Behavior Modification
- Nutritional knowledge
- Customer Service
- Problem-Solving
- Electronic case management systems
- Case management software proficiency
- Case management abilities
- Case Management Assistance
- Case management expertise
- HIPAA Regulations
- HIPAA Compliance
- Patient Education
Timeline
Dietary Ambassador
HHS
08.2023 - 12.2023
Program Ready Trainer
Concentrix
04.2020 - 12.2022
Internal: Sr. Reorder Reimbursement Specialist
Concentrix
09.2019 - 04.2020
Master of Science - Health Administration
University of Phoenix
Master of Science - Business Administration And Management
University of Phoenix
Bachelor of Science - Health Administration, United States
University of Phoenix
Associate of Arts - Health Administration
University of Phoenix
High School Diploma -
Suitland High School