Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jessica Montoya

Commerce City,CO

Summary

Experienced UPS supervisor with a strong background in load planning, peak planning, hub operations, and people development. Skilled in improving planning accuracy, coordinating transportation and volume strategies, and supporting district‑level and regional operational alignment. Adept at analyzing performance metrics, resolving workflow challenges, and partnering across functions to strengthen service reliability and long‑range planning. Known for developing employees through structured coaching, clear expectations, and leadership practices aligned with UPS’s People Development model. Brings a proven ability to lead teams, support capability building, and drive continuous improvement across fast‑paced, high‑volume environments.

Overview

18
18
years of professional experience

Work History

Peak Planning Supervisor

UPS
10.2024 - Current
  • Coordinated daily planning operations to optimize package flow and reduce transit times.
  • Analyzed operational data to identify inefficiencies and improve delivery processes.
  • Facilitated communication between teams to ensure alignment on project goals and timelines.
  • Developed scheduling strategies to maximize resource utilization across multiple shifts.

Load Planning Supervisor

UPS
02.2023 - 10.2024
  • Supervised planning operations to optimize workflow efficiency and meet organizational goals.
  • Collaborated with cross-functional teams to develop and implement process improvements.
  • Analyzed data trends to forecast demand and adjust resource allocation accordingly.
  • Trained and mentored team members on planning procedures and best practices.

Hub Training Supervisor

UPS
07.2021 - 02.2023
  • Developed and implemented training programs for new employees, ensuring compliance with safety and operational standards.
  • Conducted regular performance evaluations to assess trainee progress and identify improvement areas.
  • Streamlined onboarding processes, enhancing efficiency and reducing time-to-competence for new hires.
  • Facilitated workshops focused on skill development, fostering a culture of continuous learning among staff.

PT HUB Supervisor

UPS
05.2020 - 07.2021
  • Supervised daily operations, ensuring adherence to safety protocols and efficient workflow management.
  • Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules and routes.
  • Trained and mentored new employees on operational procedures and safety standards.
  • Implemented process improvements that enhanced package handling efficiency and reduced delays.

Teacher

27j School District
08.2008 - 04.2020
  • Designed engaging lesson plans to enhance student learning and participation.
  • Implemented individualized instruction strategies to accommodate diverse learning styles.
  • Developed and assessed student performance metrics to inform instructional adjustments.
  • Fostered a positive classroom environment promoting respect and collaboration among students.

Education

Bachelor of Science - Behavioral Sciences

Metropolitan State University of Denver
Denver, CO
05-2008

TEACHING - Elementary Education

Metropolitan State University of Denver
Denver, CO
05-2008

Skills

- Load Planning & Peak Planning

- Staff Support & Supervision

- Communication & Collaboration

- Operational Problem‑Solving

- Workflow Coordination

- Documentation & Compliance

- Training & Development

Interests

People Development Passionate about coaching, mentoring, and helping employees grow their skills Strong foundation in developing people through structured guidance, clear communication, and supportive leadership

Load Planning Manager Drawn to roles requiring organization, accuracy, and operational efficiency Skilled in coordinating workflows, reviewing performance metrics, and ensuring alignment across teams — all essential for district‑level load planning leadership

Timeline

Peak Planning Supervisor

UPS
10.2024 - Current

Load Planning Supervisor

UPS
02.2023 - 10.2024

Hub Training Supervisor

UPS
07.2021 - 02.2023

PT HUB Supervisor

UPS
05.2020 - 07.2021

Teacher

27j School District
08.2008 - 04.2020

Bachelor of Science - Behavioral Sciences

Metropolitan State University of Denver

TEACHING - Elementary Education

Metropolitan State University of Denver
Jessica Montoya