Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Moon

Tillamook

Summary

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Private in-home care
09.2022 - 12.2023
  • Providing respite care in a 24hr Foster Home for Adults with Disabilities. Working with 3 clients with varying needs. All 3 non-verbal. One client immobile, G-tube fed, requiring suctioning of saliva (high aspiration risk), incontinence care, etc.. One client blind, requiring daily support for mental stimulation, meals, hygiene care, etc.. One client autistic, presenting with mild behaviors and requiring support for meals and hygiene (incontinence). Additionally, I acted as the Residential Manager whose job duties included all paperwork for each individual (medical, financial, behavioral); documenting any and all incidents, case notes/progress notes, follow-ups, etc; creating and updating supporting documents and protocols for each individual; calling in and picking up Rx refills and new Rx for each individual, maintaining Medication Administration Record; ensuring weekly and monthly Safety Checks and Fire Drills were executed properly.

Job Developer & Job Coach

Bridge City Mentors
10.2021 - 10.2022
  • Worked with Vocational Rehab with client referrals and assisted adults with finding sustainable work within their community. Considered all client needs and wants to try and get the client the job that would help fulfil them. After acquiring a job, I provided job coaching on site to ensure the client retained the job. I also was required to complete extensive paperwork to remain within State and County compliance.

DSP - Direct Care

Douglas Resident Training Facility
03.2021 - 10.2021
  • Non-profit Organization geared towards advocacy for adults with disabilities. I was hired on as Direct Care working in one group home with 3 high-functioning adults presenting with extreme behaviors. Duties include but are not limited to: cooking/cleaning; encouraging residents to care for themselves (personal hygiene, room cleaning, laundry, etc.), supporting residents and fellow staff during extreme behaviors, transporting residents daily to (COVID) safe activities, administering medications, documenting changes in behaviors as may be related to med changes.

Supported Living Coordinator

Marie Mills Center, INC
08.2018 - 02.2021
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed 10 clients living independently, managing direct care staff, and maintaining medical and financial needs of those clients (as health rep and rep payee).

Instructional Assistant

Brockway Elementary School
09.2016 - 06.2018
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.

Sales Associate

Michaels Arts and Crafts
07.2015 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Host/Server

Restaurants Unlimited
08.2012 - 01.2015
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Education

Portland Community College
01.2014

High School - undefined

Douglas High School
01.2010

Skills

  • Experience in personal care and assistance
  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Exceptional customer service
  • Cash handling
  • Cash register operation
  • Stocking and receiving

Certification

  • As of January 2023, I am Red Cross CPR/First Aid Certified (5th recertification) expires January 2025.
  • As of January 2023, I have received Blood Borne Pathogen Training through the Red Cross, expires January 2025.
  • As of November 2023, I have received OIS (Oregon Intervention System) training required for working with adults with severe behaviors that endanger the safety of themselves or others. Expires November 2025

Languages

French
Limited Working
German
Professional Working
Sign Language
Professional Working

Timeline

Private in-home care
09.2022 - 12.2023

Job Developer & Job Coach

Bridge City Mentors
10.2021 - 10.2022

DSP - Direct Care

Douglas Resident Training Facility
03.2021 - 10.2021

Supported Living Coordinator

Marie Mills Center, INC
08.2018 - 02.2021

Instructional Assistant

Brockway Elementary School
09.2016 - 06.2018

Sales Associate

Michaels Arts and Crafts
07.2015 - 06.2017

Host/Server

Restaurants Unlimited
08.2012 - 01.2015

High School - undefined

Douglas High School

Portland Community College

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