Jessica Moore
Houston,TX
Summary
Dynamic leader with a proven track record at Wells Fargo, adept at spearheading major projects to enhance efficiency and client satisfaction. Excels in building high-performance teams and fostering strong stakeholder relationships. Skilled in teaching and performance assessment, ensuring workplace safety and delivering strong financial performance through effective risk management strategies.
Personable and positive individual with passion for training and development. Possesses foundational knowledge of training methodologies and effective communication techniques. Committed to fostering supportive and engaging learning environment to help individuals reach their full potential.
Overview
20
20
years of professional experience
Work History
Assistant Trainer
Primrose Schools
03.2023 - 11.2023
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supervised children during in-classroom activities and on playground.
- Prepared for lessons by gathering educational materials and setting up equipment.
Customer Service Leader
Home Goods
01.2019 - 03.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Escalated issues to proper supervisors when standard processes were not effective.
Vice President
Wells Fargo
01.2007 - 12.2008
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Vice President
State Bank
02.2004 - 11.2006
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
Education
High School Diploma -
Mac Arthur High School
Irving, TXSkills
- Workplace safety
- Teaching
- Performance assessment
Timeline
Assistant Trainer
Primrose Schools
03.2023 - 11.2023
Customer Service Leader
Home Goods
01.2019 - 03.2023
Vice President
Wells Fargo
01.2007 - 12.2008
Vice President
State Bank
02.2004 - 11.2006
High School Diploma -
Mac Arthur High School