Spreadsheets
Jessica Moore
Stanford,KY
Summary
Dynamic professional with a proven track record in healthcare and human resources, exemplified during tenure at VBA Optum Serve. Expert in patient scheduling and HIPAA compliance, enhancing patient satisfaction significantly. Skilled in building relationships and streamlining processes, with a education for medical billing and coding, and developing employee recognition programs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Service Coordinator
VBA Optum Serve
08.2024 - Current
- Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
- Connected patients to relevant community resources to enhance patient health and well-being, increasing patient satisfaction [Number]%.
- Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.
- Multitasked general office duties by answering multiple telephone lines, responding to emails and completing insurance forms.
- Built strong relationships with patients and families for optimized care satisfaction.
HR Specialist
Ephraim McDowell
02.2024 - 07.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Developed and monitored employee recognition programs.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and implemented onboarding and orientation programs for new employees.
Customer Service Representative
Nelnet Student Loan Services
11.2021 - 05.2022
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Fellowship Christian Academy
Lancaster, KY05-2011
Skills
- Medical terminology
- Collections
- Patient scheduling
- Medical terminology proficiency
- Appointment scheduling
- HIPAA compliance
- Medical billing and coding
- Documentation
- Provider relations
- Computerized charting
- HIPAA
- Research coordination
- Healthcare system resources
- HIPAA compliant
Certification
- [State] Driver's License
Software
Excel
Word Documents
Timeline
Medical Service Coordinator
VBA Optum Serve
08.2024 - Current
HR Specialist
Ephraim McDowell
02.2024 - 07.2024
Customer Service Representative
Nelnet Student Loan Services
11.2021 - 05.2022
High School Diploma -
Fellowship Christian Academy
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