Jessica Mora
Lancaster,CA
Summary
Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Babysitter
Self Employed Services
01.2021 - Current
- Age groups Newborn to 17 years old.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Ensured timely completion of homework assignments by assisting with tasks and answering questions.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Improved children''s social skills through engaging group activities and outings.
- Fostered creativity through arts and crafts projects, encouraging self-expression among the children.
- Supported child development milestones by implementing age-appropriate learning activities.
- Managed schedules for multiple children, coordinating playdates, appointments, and extracurricular activities.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
- Organized transportation needs for school pick-ups/drop-offs or other necessary trips.
- Collaborated effectively with parents on discipline strategies to maintain consistency across home environments.
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
- Displayed adaptability when faced with changing family dynamics or unexpected scheduling alterations.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Established trust among families within local community networks leading to numerous referrals from satisfied clients.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped children learn how to complete small chores appropriate for age level.
Cosmetologist
Self-employeed
10.2015 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Collaborated with other stylists to create unique hairstyles for special events or projects.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Developed strong relationships with vendors, securing high-quality products at competitive prices.
- Offered customized makeup applications, enhancing clients'' natural features and boosting selfconfidence.
- Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
- Provided expert color recommendations based on individual skin tones, personal style preferences, and current trends in the industry.
- Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Enhanced client satisfaction by providing personalized hair and beauty consultations.
- Increased salon revenue through effective upselling of products and services.
- Performed various hair treatments for improved client hair health and appearance.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
Social Media Manager
El Cevichazo
11.2016 - 01.2024
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Collaborated with cross-functional teams on integrated marketing initiatives, resulting in increased online presence.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Effectively managed crises communication during unfavorable situations protecting company''s reputation online.
Sales Associate
Advance Cellular
11.2008 - 11.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Manager
Paleteria Cinthya
01.2009 - 11.2015
- Family Owned Business
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained a clean and organized workspace, ensuring optimal hygiene standards for food safety.
- Restocked supplies and ingredients as needed, ensuring product availability for customers.
- Utilized strong communication skills in explaining menu options and answering questions about ingredients or preparation methods.
- Developed strong relationships with regular customers by remembering their favorite orders and engaging in friendly conversation.
- Assisted with planning and executing in-store events such as birthday parties or special promotions.
Education
Cosmetology License -
Marinello School of Beauty - Palmdale
Palmdale, CA10.2014
High School Diploma -
R. Rex Parris Highschool
Palmdale, CA05.2012
Skills
- Routine Management
- Child Supervision
- Light Housekeeping
- Schedule Management
- Activity Planning
- Time Management
- Dependability
- Managing Routines
- Childcare
- Conflict Resolution
- Age-Appropriate Activities
- Emergency Response
- Active listening
- Multitasking abilities
- Reliability and punctuality
- Homework Assistance
- Cosmetology
- Product Expertise
- Hair Styling
- Client Education
- Facials and Makeup Applications
- Friendly Communication
- Relationship Building
- Nail Treatments
- Hair Assessments
- Chemical Mixing and Application
- Makeup Application
- Issue Resolution
- Acrylic Nail Application Master
- Social Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Babysitter
Self Employed Services
01.2021 - Current
Social Media Manager
El Cevichazo
11.2016 - 01.2024
Cosmetologist
Self-employeed
10.2015 - Current
Sales Manager
Paleteria Cinthya
01.2009 - 11.2015
Sales Associate
Advance Cellular
11.2008 - 11.2016
Cosmetology License -
Marinello School of Beauty - Palmdale
High School Diploma -
R. Rex Parris Highschool