Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Moraga

Colorado Springs,CO

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Receptionist

Leisurecare
08.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Activities Director

Leisurecare
08.2020 - 08.2023
  • Coordinated off-site activities and accompanied residents throughout excursions.
  • Provided respectful mobility assistance to individuals needing extra support.
  • Arranged outings as part of recreational program.
  • Created and delivered recreational programs for small and large groups of residents.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments
  • Stretched minimum annual budget of $18,000 to cover planned activities through creative use of resources.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Engaged residents through events, small groups, and personal attention.
  • Scheduled movies, entertainment, and other special events.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.

Activities Assistant

Leisurecare
01.2018 - 08.2019
  • Engaged residents through events, small groups, and personal attention.
  • Scheduled movies, entertainment, and other special events.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Documented preferences and helped develop relevant activities.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.

Education

Bachelor Of Arts - Psychology

University of Colorado
CO
05-2027

Certificate - Gerontology

UCCS
Colorado Springs
01-2022

High School Diploma -

Smart Horizons
Florida
05.2013

Skills

  • Detailed account reconciliation
  • Travel logistics management
  • Proficient schedule organization
  • Operational management
  • Workforce coordination
  • Customer/Client relations

Languages

Korean
Limited Working

Timeline

Receptionist

Leisurecare
08.2023 - Current

Activities Director

Leisurecare
08.2020 - 08.2023

Activities Assistant

Leisurecare
01.2018 - 08.2019

Bachelor Of Arts - Psychology

University of Colorado

Certificate - Gerontology

UCCS

High School Diploma -

Smart Horizons

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