Jessica Morales
Oceanside,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I am currently seeking a part time position. I have strong office admin and customer service background but am also willing to humbly learn a new skill and become part of an efficient team. I am highly trainable, malleable and eager to learn. I would be a great asset to an employer that needs supplemental help weekday afternoons, weekend evening shifts and holidays.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Source Agent LLC Former Planit Wellness Inc
Encinitas, CA
04.2013 - 07.2023
- Oversaw daily operations of a delivery business for specialized CBD health products
- Provided customer service to clients receiving deliveries.
- Updated website content regularly according to current trends within target markets.
- Kept records for production, inventory, income and expenses.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Set pricing structures according to market analytics and emerging trends.
- Ensured timely completion of deliveries within designated areas.
- Accurately filled out paperwork associated with each delivery trip.
- Developed and implemented business strategies to increase profitability and market share.
- Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
Office Administrator, Delivery Driver, Dispatcher
Swamis North County Collective
Encinitas, CA
01.2009 - 08.2012
- Coordinated and managed daily administrative operations of the office.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Received daily delivery instructions and route assignments from dispatch.
- Maintained accurate records of goods delivered and collected payments as required.
- Cash Handling
- Provided excellent customer service by answering inquiries about products or services being delivered.
Education
Medical Assistant Certification - Medical Assistance
Kaplan College
Vista, CA04.2009
High School Diploma -
San Pasqual High School
Escondido, CA05.2007
Skills
- Workforce Management
- Customer Engagement
- Operations Management
- Administrative Support
- Office Supply Management
- Retail Sales Customer Service
- Time Management
- Strong Analytical Thinking
- Effective Communication
- Cash Handling
- Complaint Resolution
- Sales Expertise
- Adaptive Team Player
- Upselling
- Payment Processing
- Product Sales
- Inventory Control
- Order Processing
Affiliations
- Crossfit
- Yoga
- Running
Languages
English
Professional
Spanish
Professional
Certification
- Medical Assistant Certificate
- High School Diploma
References
References available upon request.
Timeline
Business Owner/Operator
Source Agent LLC Former Planit Wellness Inc
04.2013 - 07.2023
Office Administrator, Delivery Driver, Dispatcher
Swamis North County Collective
01.2009 - 08.2012
Medical Assistant Certification - Medical Assistance
Kaplan College
High School Diploma -
San Pasqual High School
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