Jessica Morales
Alhambra,CA
Summary
A high energy, driven, problem solver who has a natural ability to sell, organize and motivate an office environment. A well rounded, multi-faceted professional with over 18+ years experience in customer service. Self motivated to learn with a positive work ethic. Enthusiastic team member and creative problem solver. Focused on success and achieving high standards. Excellent coordination and organization skills.
Overview
18
18
years of professional experience
Work History
Lead MyJHC Representative/Customer Reporting Lead
Joerns Healthcare
03.2012 - 01.2024
- Provide support and solutions to healthcare providers using the MyJHC platform
- Developed strong customer service skills, such as communication, problem-solving, and empathy, that enabled me to deliver exceptional service and satisfaction to our clients
- Help customers access quality healthcare and improve their patients well-being through the MyJHC platform
- Response to customer’s portal inquiries
- Assist with portal registration and conduct customer onboarding webinars
- Consolidate data reconciliation reports and liaise with onsite support portal officers
- Assist with processing orders and transactions
- Resolving issues and troubleshooting technical problems
- Answering questions about the company’s products and services
- Assist in implementation and maintenance of multiple instances such as development, testing, training and production.
- Produce internal and external customer reports
- Create financial and statistical tools and reports using excel spreadsheets
- Communicate and provide information by relevant methods internally and externally to assist and enable organizational operations and effective service to connecting groups
- Analyze and investigate information to enable strategic decision-making by others
- Compose quarterly business reviews for our corporate accounts for any executive sale meetings.
Medical Biller and Coder/Medical Assistant
Rheumatology Therapeutics Medical Center
01.2010 - 01.2011
- Review all doctor notes and super bills to make sure every medical service is assigned a numeric code to define diagnostics, treatments and procedures
- Follow up on unpaid claims within the standard billing cycle timeframe
- Call insurance companies regarding any discrepancy in payments if necessary.
Administrative Accounting Assistant/Front Office Supervisor
Grafton on Sunset
01.2009 - 01.2010
- Verify all group master accounts
- Set traces for any deposits due, call guests if the payment was missed, print receipts for the group's manager and file
- Post all A/R checks and miscellaneous payments received
- Update filing daily with additions to current group files, payments, manual postings, etc
- Separate files according to type (pre-arrival, in-process, billed but not paid, paid, etc.)
Sales Coordinator/Front Office Supervisor
Grafton on Sunset
01.2006 - 01.2009
- Prepare proposals, contracts, event orders, reports and simple correspondences
- Review work to ensure completion and accuracy
- Gather materials and assemble sales packets, catering menus, direct mail projects and other collateral as needed
- Compiled and updated sales databases for direct mail and direct sales efforts
- Manage front desk operations by completing a checklist of important daily tasks
- Resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
Education
High School Diploma -
North Hollywood Senior High School
North Hollywood, CASkills
- 18 yrs customer service experience
- Account Receivable, Account Payable
- Administrative skills: Typing 40 wpm, Excel, SAP
- Medical Billing Experience
- Bilingual: speak/write in Spanish
- Multi-tasking: work well in fast paced environments
- Technical Support
- Administrative Support
- Training and development
- Data analysis
- Problem solving
computer software experience
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Project
- SAP Business Objects Web Intelligence
- CRM
- Amazon Web Services (AWS)
- DME Software from Bonafide Medical Group
- Power BI
Timeline
Lead MyJHC Representative/Customer Reporting Lead
Joerns Healthcare
03.2012 - 01.2024
Medical Biller and Coder/Medical Assistant
Rheumatology Therapeutics Medical Center
01.2010 - 01.2011
Administrative Accounting Assistant/Front Office Supervisor
Grafton on Sunset
01.2009 - 01.2010
Sales Coordinator/Front Office Supervisor
Grafton on Sunset
01.2006 - 01.2009
High School Diploma -
North Hollywood Senior High School
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