Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Moran

Salt Lake City,UT

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Logistics Coordinator 2

Merit Medical Systems Inc
South Jordan, UT
01.2021 - Current
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Managed movement, sorting and loading of supplies to keep deliveries on schedule.
  • Developed and maintained relationships with carriers and customers to ensure the efficient shipping of goods.
  • Organized and monitored the shipment of products in accordance with customer requirements.
  • Maintained records of damaged goods and backorders.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Recognized by management for providing exceptional customer service.

Restaurant Server/Cashier

Holiday Inn and Suites West
Salt Lake City, UT
10.2016 - 03.2020
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Assisted with stocking supplies such as napkins and silverware for dining areas.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Set up tables in between patrons to reduce wait times.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Processed payments from customers using cash registers or POS systems.
  • Followed up on guest requests in a timely manner.
  • Assisted other servers as needed during peak hours or special events.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Trained new employees to perform duties.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Served food and beverages to patrons and confirmed complete orders.
  • Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
  • Complied with safety procedures when handling food items or cleaning materials.
  • Provided exceptional service to high volume of daily customers.

Team Leader

Jack in the Box
Azusa, CA
07.2006 - 04.2015
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Maintained daily inventory to facilitate successful material distribution.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Education

High School Diploma -

Northview High School
Covina
06-2006

Skills

  • Bilingual
  • Time management
  • Teamwork
  • Problem-solving
  • Adaptability

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Logistics Coordinator 2

Merit Medical Systems Inc
01.2021 - Current

Restaurant Server/Cashier

Holiday Inn and Suites West
10.2016 - 03.2020

Team Leader

Jack in the Box
07.2006 - 04.2015

High School Diploma -

Northview High School

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