Jessica Moreno
Lockhart,TX
Summary
Compassionate professional with expertise in autism support and behavioral interventions. Focused on creating individualized support plans and engaging clients in therapeutic activities to foster social and communication skills.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Behavior Support Technician
Training Wheels ABA
Austin, TX
05.2025 - 11.2025
- Assisted therapists in implementing effective behavioral interventions for children with autism.
- Co-developed individualized support plans with team members to address specific needs.
- Facilitated therapeutic activities that enhanced children's social and communication skills.
- Assisted in collecting data on client progress during therapy sessions.
Direct Care Supervisor
Pegasus Schools, Inc.
Lockhart, Texas
05.2019 - 02.2025
- Supervised daily operations of direct care staff, fostering effective teamwork to enhance resident care.
- Monitored client care plans, ensuring adherence to established protocols for optimal client outcomes.
- Evaluated job performance of direct care staff through observation and coaching, providing constructive feedback to support professional development.
- Ensured compliance with state regulations and facility policies.
- Implemented behavior management strategies to address resident requirements.
Customer Service Manager
Wal-Mart
Lockhart, Texas
11.2016 - 03.2018
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Delivered fast, friendly, knowledgeable service, effectively addressing routine questions and service complaints.
- Resolved product and consumer complaints through clear communication, improving overall customer experience.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Led initiatives to streamline workflows and enhance response times.
Education
High School Diploma -
Lockhart High School
Lockhart, TX05-2015
Skills
- Data collection
- Behavioral interventions
- Individualized support plans
- Autism support techniques
- Behavior management
- Client care monitoring
Certification
Registered Behavior Technician (RBT) Certification
References
References available upon request.
Timeline
Behavior Support Technician
Training Wheels ABA
05.2025 - 11.2025
Direct Care Supervisor
Pegasus Schools, Inc.
05.2019 - 02.2025
Customer Service Manager
Wal-Mart
11.2016 - 03.2018
High School Diploma -
Lockhart High School