Jessica Moreno
Overland Park,KS
Summary
Dynamic and results-driven professional with extensive experience in hospitality and maintenance. At Parisi, I excelled in barista training and customer service, enhancing guest loyalty through attentive interactions. Proven ability in cleanliness maintenance and efficient order processing, fostering a positive environment and ensuring compliance with health regulations.
Brings valuable experience in managing shifts, training staff, and maintaining high standards of service. Known for dependability, adaptability, and excellent problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Parisi
05.2021 - 10.2023
- Supervised daily operations to ensure efficient beverage preparation and customer service.
- Trained and mentored new baristas on coffee brewing techniques and customer interaction skills.
- Monitored inventory levels, helping place orders to maintain stock of supplies and ingredients.
- Ensured compliance with health and safety regulations throughout the café environment.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
Building Maintenance Worker
Modern Maintenance
06.2019 - 12.2021
- Regularly performed routine maintenance tasks to ensure optimal functionality for company building with a positive attitude.
- Ensured compliance with health and safety regulations by maintaining daily up-to-date records of all maintenance activities.
- Maintained cleanliness and organization throughout common areas and facilities, promoting a positive working environment for staff.
- Successfully completed maintenance requests promptly, effectively, and independently for over two years. Became an essential worker, an efficient trainer, and the company's longest on-site worker at the time.
Head Hostess/Floor Coordinator
Bonefish Grill
04.2018 - 05.2019
- Supervised front-of-house operations to ensure optimal guest experience and satisfaction.
- Coordinated seating arrangements to maximize restaurant capacity while maintaining guest comfort and server efficiency.
- Trained and mentored new hosts on service standards and reservation management systems. As well as, to ensure consistent service quality and adherence to restaurant policies.
- Developed and implemented efficient waitlist management processes. Involving, reducing guest wait times, reservations, alerting servers (and managers) of large groups and prepared seating.
- Eventually, I developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Contributed to a positive workplace culture by maintaining a professional demeanor for over a year, and fostering open communication among team members,most of who I personally trained.
Education
High School Diploma -
Sumner Academy of Arts And Science
Kansas City, KS06-2018
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Order processing efficiency
- Opening and closing procedures
- Work area inspection
Timeline
Barista Shift Supervisor
Parisi
05.2021 - 10.2023
Building Maintenance Worker
Modern Maintenance
06.2019 - 12.2021
Head Hostess/Floor Coordinator
Bonefish Grill
04.2018 - 05.2019
High School Diploma -
Sumner Academy of Arts And Science