Jessica Moreno Shelly
Jacksonville,FL
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Visiting Angels
01.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Operations Coordinator
California Closets
09.2022 - Current
- Boosted company's online presence by creating social media posts and listing positive customer reviews
- Assisted customers in scheduling appointments and in answering questions so as to build brand loyalty and cultivate lasting business relationships.
- Streamlined paperwork by creating a folder system for installation/post installation closures.
- Worked with vendors to schedule appointments
- Provided administrative support to vendors and internal departments to oversee efficiency and increased client satisfaction
- Tracked company equipment, tools and technology to manage inventory.
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Performed all general and administrative tasks necessary to ensure a smooth flow of daily operations.
- Served as subject matter expert for the Epicor software system and helped trouble shoot barriers
Administrative Assistant
California Closets
08.2020 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed scheduling for both installations and vendor appointments
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Loan Services Representative II
Select Portfolio Servicing
03.2017 - 02.2020
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service provision.
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
- Handled such customer issues as delinquent payments, bankruptcies and foreclosures with confidence, using complex problem solving to provide effective resolution
- Educated clients on repayment plans, modifications and deferral payments
- Briefed and counseled clients on short sale, Deed in lieu, short payments, escrow and loan level advance options
- Collaborated with team members to ensure seamless communication and consistent service delivery.
Certified Nursing Assistant
Comfort Keepers
06.2014 - 03.2017
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Certified Nursing Assistant
Granny Nannies Inc.
10.2009 - 06.2014
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Bachelor of Science - Business Supervision And Management
Florida State College At Jacksonville
Jacksonville, FLAssociate of Arts - Pre-Nursing Studies
Florida State College At Jacksonville
Jacksonville, FLSkills
- Patient Care
- CPR certified
- Reliable team player
- Sit Down Forklift
Certification
- CNA - Certified Nurse Assistant(license #196841)
Timeline
Certified Nursing Assistant
Visiting Angels
01.2024 - Current
Operations Coordinator
California Closets
09.2022 - Current
Administrative Assistant
California Closets
08.2020 - 07.2022
Loan Services Representative II
Select Portfolio Servicing
03.2017 - 02.2020
Certified Nursing Assistant
Comfort Keepers
06.2014 - 03.2017
Certified Nursing Assistant
Granny Nannies Inc.
10.2009 - 06.2014
Bachelor of Science - Business Supervision And Management
Florida State College At Jacksonville
Associate of Arts - Pre-Nursing Studies
Florida State College At Jacksonville