Jessica Morga
Los Angeles,CA
Summary
Compassionate and dedicated individual seeking a Marriage and Family Therapy Trainee position, bringing a diverse background in healthcare, early intervention programs, and child-focused volunteer work adept at building rapport and providing empathetic support to diverse clients, while maintaining confidentiality and prioritizing client needs. Eager to apply my empathetic approach and solid foundation in therapeutic practices to support families and individuals in their journey toward healing and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS
02.2021 - Current
- Provided exceptional customer service by assisting clients with medication inquiries, ensuring clear and empathetic communication.
- Maintained a high level of attention to detail while processing prescriptions, which strengthened my ability to manage sensitive information and ensure accuracy—skills essential in therapeutic settings.
- Worked collaboratively with healthcare professionals to address patient needs, demonstrating strong teamwork and interpersonal skills that are transferable to multidisciplinary therapy teams.
- Managed patient confidentiality with the utmost care, understanding the importance of ethical and professional conduct in sensitive settings.
- Demonstrated patience and active listening while responding to patients' concerns, further developing my empathy and emotional intelligence.
Pharmacy Technician
Wilshire Lapeer Pharmacy
11.2023 - 08.2024
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers in both English and Spanish
- Resolved third-party billing, computer system and customer service issues.
Food Stand Attendant and Trainer
Universal Studios Hollywood
03.2015 - 03.2021
- Delivered high-quality customer service in a fast-paced environment, interacting with diverse clients and responding to inquiries with professionalism and empathy.
- Trained and mentored new employees, providing clear instructions and guidance on product knowledge, customer service best practices, and maintaining a positive work environment.
- Developed strong communication and conflict resolution skills by addressing customer concerns and ensuring a positive experience for all patrons.
- Ensured food safety standards and cleanliness, showcasing attention to detail and the ability to follow established guidelines
- Worked collaboratively with team members to meet operational goals, demonstrating strong teamwork and problem-solving abilities.
- Adapted to shifting customer demands and maintained composure under pressure, honing flexibility and patience, qualities essential for working with individuals in therapeutic contexts.
After School Program Aid
LA’s Best Afterschool Programs.
08.2011 - 06.2019
- Supervised and engaged children in educational and recreational activities, ensuring a safe and supportive environment conducive to learning and social development.
- Provided individual attention to students, addressing their unique needs and fostering positive relationships, enhancing my understanding of child development and emotional well-being.
- Collaborated with teachers and other staff to create and implement age-appropriate activities that promoted teamwork, problem-solving, and social skills.
- Managed behavioral challenges effectively using positive reinforcement techniques, developing conflict resolution skills and patience.
- Assisted in creating a structured and inclusive environment, helping students build confidence and navigate social interactions.
Education
Master of Science - Counseling Psychology
Mount Saint Mary’s University
Los Angeles, CA08.2026
Bachelor of Arts - Child Development/Minor in Psychology
California State University
Los Angeles, CA12.2019
Skills
- Bilingual in Spanish (High Proficiency in Reading, Writing, Speaking)
- Client Intake
- Mental Health Assessment
- Child Development
- Motivational Interviewing
- Patient confidentiality
- Insurance billing
- Team collaboration
- Problem-solving abilities
- Conflict resolution
Certification
- UCLA- Tour of Motivational Interviewing
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician
Wilshire Lapeer Pharmacy
11.2023 - 08.2024
Lead Pharmacy Technician
CVS
02.2021 - Current
Food Stand Attendant and Trainer
Universal Studios Hollywood
03.2015 - 03.2021
After School Program Aid
LA’s Best Afterschool Programs.
08.2011 - 06.2019
- UCLA- Tour of Motivational Interviewing
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Master of Science - Counseling Psychology
Mount Saint Mary’s University
Bachelor of Arts - Child Development/Minor in Psychology
California State University
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