Hi, I’m
Jessica Morgan
Case Manager
Dallas,TX
Summary
Dedicated professional with 5 years of fluid professional experience working with disadvantaged populations. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing client issues, delivering client centered services, and implementing scalable approaches. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
9
years of professional experience
Work History
Texas Department Of Family Protective ServicesDallas, TX
Caseworker
04.2021 - Current
Job overview
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Provided safety planning, crisis intervention, and case management to over 50 victims daily.
- Supervised overall client services and acted as liaison between clients, caregivers and service providers
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
- Participated in court proceedings by making recommendations for permanency planning and providing expert testimony
- Mentored new hires, resulting in increased productivity and staff retention.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Riverwalk RanchMansfield, TX
Intake Specialist
12.2018 - 04.2021
Job overview
- Managed the admission process for a 48 bed facility by obtaining documents, coordinating placement, and orienting all new clients.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed and budgeted for company marketing materials and products.
- Acted as liaison between residents and treatment team by performing assessments to include GAD-7 and PHQ-9.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Managed master calendar and scheduled appointments for therapist based on optimal patient loads and clinician availability.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
American Addiction Centers, Greenhouse Treatment CenterArlington, TX
Behavioral Health Technician Supervisor
10.2018 - 09.2020
Job overview
- Provided quality recovery services by collaborating effectively with team of clinicians, nurses, and technicians in order to best assist patients with various behavioral problems.
- Oversaw daily operations of a 150 bed facility to ensure high levels of productivity.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Prepared and submitted daily shift and incident reports to program director, clinical director, and director of nursing.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each, and responded appropriately.
- Performed client intake procedures according to internal standards for new admissions.
- Created efficient work schedules for each team member to maintain safety and fully staff shifts.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Deployed corrective actions quickly to maintain strong quality standards and protect clients.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
ParallonJackson, MS
Patient Benefit Advisor
01.2018 - 09.2018
Job overview
- Assessed and interviewed clients for federal and state assistance programs to obtain payment of large hospital bills.
- Served as liaison between patients, hospitals, and governmental agencies.
- Assisted attorneys by reviewing medical records and preparing cases for hearings.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed over 10 referrals daily, and followed-up with clients to assist with meeting application deadlines.
- Exceeded goals through effective task prioritization and great work ethic.
University of Mississippi Medical CenterJackson, MS
Social Work Intern
08.2017 - 12.2017
Job overview
- Assessed and evaluated clients by conducting biopsychosocial assessments
- Solicited advice and guidance from senior personnel and other experts when atypical situations developed.
- Facilitated meetings with patients and their families to coordinate after care plans.
- Developed and implemented discharge plans for patients alongside treatment team.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Offered community resource guidance to clients to meet family needs for assistance.
- Conducted outreach to local referral sources to build strong partnerships for supportive services
- Created educational materials to bring awareness to mental health services in underserved communities.
American Addiction Centers, Oxford Treatment CenterOxford, MS
Behavioral Health Technician
02.2016 - 08.2017
Job overview
- Ensured patient's individual needs were consistently met by monitoring progress and providing appropriate solutions and support as needed.
- Identified and appropriately responded to clients in crisis.
- Conducted breathalyzer/urinalysis tests as needed.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Conducted client rounds on over 30 clients every 30 minutes to a hour to check on resident safety.
Education
Walden UniversityMinneapolis, MN
Master's from Social Work
08.2024
The University of Mississippi
Bachelor's from Social Work
12.2017
Skills
- Critical Thinking
- Partnerships and Resource Mobilization
- Personnel Management
- Crisis Prevention Intervention
- Project Management
- Time Management
- Customer Service
- Coaching and Mentoring
- Schedule Management
Affiliations
- National Association of Social Workers
Timeline
Caseworker
Texas Department Of Family Protective Services
04.2021 - Current
Intake Specialist
Riverwalk Ranch
12.2018 - 04.2021
Behavioral Health Technician Supervisor
American Addiction Centers, Greenhouse Treatment Center
10.2018 - 09.2020
Patient Benefit Advisor
Parallon
01.2018 - 09.2018
Social Work Intern
University of Mississippi Medical Center
08.2017 - 12.2017
Behavioral Health Technician
American Addiction Centers, Oxford Treatment Center
02.2016 - 08.2017
Walden University
Master's from Social Work
The University of Mississippi
Bachelor's from Social Work
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