Jessica Morgan
Rock Hill,SC
Summary
Innovative Restaurant Manager with more than 21 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Pilot Travel Centers
Winnsboro, SC
11.2023 - 04.2024
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Resolved customer complaints in a professional manner.
- Analyzed financial statements and prepared budgets for the restaurant.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Kept up-to-date records of employee performance reviews.
- Managed relationships with suppliers to ensure timely delivery of products.
- Provided direction, guidance and motivation to team members.
- Created weekly work schedules according to staffing needs.
- Conducted regular meetings with staff members to discuss operational issues.
- Assisted in resolving any disputes between customers or employees.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
- Prepared and led food service training programs to teach staff various tasks.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Optimized profits by controlling food, beverage and labor costs.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Restaurant General Manager
Taco Bell
Kings Mountain, NC
03.2023 - 10.2023
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Resolved customer complaints in a professional manner.
- Established cash control systems for register transactions.
- Analyzed financial statements and prepared budgets for the restaurant.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Kept up-to-date records of employee performance reviews.
- Managed relationships with suppliers to ensure timely delivery of products.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Prepared and led food service training programs to teach staff various tasks.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
Restaurant General Manager
Taco Bell
Lillington, NC
08.2009 - 03.2023
- staffed the store in 2014 and kept 90 percent of the staff up through COVID
- managed inventory daily weekly and monthly
- managed PNL
- trained crew and management
- maintained cleanliness of the restaurant
- trained Asst Managers RGM AC Directors of OPS thru a training program of Taco Bell Standards from crew position to current position in 6//8 weeks timeframe
- 2020 managed 8 restaurants while superior was on Maternity Leave
- 2022 managed 3 restaurants while superior was on Maternity Leave
Assistant General Manager
Taco Bell Restaurant
Rock Hill, SC
05.2002 - 06.2009
- started as a drive thru cashier 02he age of 16 in 2002 promoted to shift manager age of 18 promoted to assistant manager at the age of 19 years old.
- Part of training team that went to several different locations to help train new store openings and also to help hardship stores that needed help achieving success.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SC05-2005
Skills
- Health Code Compliance
- Talent Development
- Business Management
- Purchasing
- Customer Engagement
- Budget Planning
- Inventory Management
- Food Preparation
- Schedule Coordination
- Food Safety
- Operations Management
- Sanitation Standards
- Staff Scheduling
- Employee Retention
- Labor Management
- Staff Management
- Complaint resolution
- Shift Management
- Supervisory skills
- Labor and food cost control
- Adaptable
- Food Service Background
- Stable work history
- Organization and prioritization
- Brand standards promotion
- Money Handling
- Effective Communication
- Coaching and Mentoring
- Teamwork and Collaboration
- Attention to Detail
- Customer Retention
- Multitasking
- Reliability
Accomplishments
- Bridging the Gap award may 2016
- Leader of Light Award 2020
- Guiding Star Award March 2023
Languages
English
Professional
Spanish
Elementary
Certification
- Servsafe certified
Timeline
Restaurant General Manager
Pilot Travel Centers
11.2023 - 04.2024
Restaurant General Manager
Taco Bell
03.2023 - 10.2023
Restaurant General Manager
Taco Bell
08.2009 - 03.2023
Assistant General Manager
Taco Bell Restaurant
05.2002 - 06.2009
High School Diploma -
Rock Hill High School