Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Morgan

Fairfield

Summary

Dynamic and compassionate professional with a proven track record of enhancing employee retention and streamlining processes. With over 10 years of experience in healthcare, skilled in EPIC and Cerner systems, and adept at fostering professional growth. Past President of Missouri Association of Healthcare Access Associates, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Human Resources Manager

Ideal Energy Solar
10.2022 - Current
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Instructed senior leaders on appropriate employee corrective steps.

Patient Access Concierge

Loyola University Medical Center
01.2022 - 10.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Operations Manager

Rady Children's Physician Management Services
06.2016 - 11.2018
  • Responsible for overall site operations to include but not limited to: budgeting, human resources, space planning, training, and ensuring that sites meet their annual operational and budget goals.
  • Supervise staff including scheduling, monitoring time and attendance, performance management and evaluations while also being responsible for task functions.
  • Oversee approx. 25 direct reports to include: patient access associates, medical assistants, LPNs and RNs. Ensure procedures and tasks are completed correctly and in accordance with organization standards with specific focus on customer service and patient flow.
  • Work closely with Lead Physician to support site’s business success, and act as a bridge of communication between staff and physicians

Patient Access Supervisor

Tri-City Medical Center
01.2016 - 06.2016
  • Oversee 35+ direct reports to include: Main Registration, Admissions, Pre-Admissions, Insurance Verification, Cashiers and Satellite Clinics; and ensure all personnel/department policies and procedures are followed.
  • Responsible for operations oversite to maintain effectiveness of patient flow and maintain QC statistics. Monitor daily team operations and redistribute workload as necessary to meet priorities.
  • Supervises staff including scheduling, monitoring time and attendance, performance management and evaluations while also being responsible for task functions.

Patient Access Supervisor (contract Position)

Rady Children's Hospital Of San Diego
09.2015 - 01.2016
  • Oversee operations and provide techinical/administrative leadership to 30+ Patient Access Associates within 4 Urgent Care locations.
  • Monitor appointment scheduling, patient registration, front-end collections and patient authorization to ensure optimal patient flow and production goals.
  • Monitor and evaluate accuracy and quality of technical functions. Ensure high quality of patient flow/care, as well as adherence of polices, procedures and standards of care.
  • Supervise various personnel functions including recruitment, scheduling, coaching and discipline.

Patient Access Supervisor/340B Project Manager

CoxHealth
12.2009 - 01.2015
  • Supervise Emergency Department Registration and Hospital Admissions including 20+ direct report Patient Access Associates and 2 Team Leads.
  • Developed and implemented a new discharge process to increase collections while decreasing bad debt.
  • Conduct annual employee performance evaluations, organize and perform staff meetings and trainings, monitor attendance and payroll.
  • Review and make corrections on monthly denial claims, monitor monthly HIDI reports, coordinate admissions for all disaster scenarios, and act as hospital Red Flag Identify Theft Officer.
  • Manage federal 340b program for the organization, working closely with our CFO to ensure compliance.
  • Organized and was elected as President for the Missouri Association of Healthcare Access Associates, a state chapter of NAHAM

Education

Medical Coding

US Career Institue
Fort Collins, CO

High School Diploma -

Marshall County High School
Benton, KY

Skills

  • Past President of Missouri Association of Healthcare Access Associates

  • EPIC and Cerner experience, including build and testing

  • Physician Credentialing

  • Operations Management

  • Insurance Practices

  • Benefit Administration

  • Payroll Administration

  • Compensation Structuring

  • Recruitment

  • Performance Assessment

Certification

  • SHRM-CP - SHRM Certified Professional - Anticipated July 2024
  • CHAA - Certified Healthcare Access Associate

Timeline

Human Resources Manager

Ideal Energy Solar
10.2022 - Current

Patient Access Concierge

Loyola University Medical Center
01.2022 - 10.2022

Operations Manager

Rady Children's Physician Management Services
06.2016 - 11.2018

Patient Access Supervisor

Tri-City Medical Center
01.2016 - 06.2016

Patient Access Supervisor (contract Position)

Rady Children's Hospital Of San Diego
09.2015 - 01.2016

Patient Access Supervisor/340B Project Manager

CoxHealth
12.2009 - 01.2015

Medical Coding

US Career Institue

High School Diploma -

Marshall County High School

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Jessica Morgan