Jessica Morgan

Key Duties and Responsibilities: Skills & Qualifications:

The Lead Health Information Specialist is responsible for overseeing the daily operations of the health information management (HIM) department, ensuring accurate and secure handling of patient records and data. This role involves coordinating a team, maintaining compliance with HIPAA and organizational policies, and serving as a resource for health information staff.

• Supervision & Leadership:
  Provide guidance, support, and training to Health Information Specialists.
  Monitor workloads and assist in prioritizing tasks to ensure timely completion.
  Serve as a liaison between staff and management.
• Record Management:
  Oversee the collection, processing, storage, and retrieval of patient health records.
  Ensure accuracy, completeness, and confidentiality of all health information.
• Compliance & Quality Assurance:
  Ensure compliance with federal, state, and local laws including HIPAA regulations.
  Conduct regular audits to ensure documentation accuracy and process efficiency.
  Identify areas for improvement and implement corrective actions.
• System Oversight:
  Maintain knowledge of electronic health record (EHR) systems and support implementation or updates.
  Troubleshoot issues related to HIM software and workflow processes.
• Communication & Collaboration:
  Communicate effectively with healthcare providers, administrative staff, and external requesters (e.g., insurance companies, legal entities).
  Respond to information release requests in accordance with privacy guidelines.
• Reporting & Documentation:
  Compile reports on departmental productivity, error rates, and other key metrics.
  Document policies, procedures, and updates as needed.
• Strong knowledge of medical terminology, health records, and privacy laws
• Leadership and team coordination skills
• Excellent attention to detail and organizational abilities
• Effective written and verbal communication
• Familiarity with health information systems (e.g., Epic, Cerner)
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• Processed all Release of Information (ROI) requests accurately and efficiently, ensuring compliance with HIPAA regulations, Ciox Health policies, and patient privacy standards.
• Received and responded to incoming medical records requests via mail, fax, walk-ins, and phone inquiries.
• Verified authorization and request details, date-stamped and highlighted key information to streamline processing.
• Retrieved, copied, scanned, and delivered patient medical records per request specifications, ensuring attention to detail and confidentiality.
• Performed quality control checks on all outgoing records to confirm completeness, accuracy, and proper invoicing.
• Delivered exceptional customer service by maintaining a professional, respectful, and empathetic demeanor with patients, providers, and requesters.