Open To Work
Jessica Morgan
Maryville,TN
Work Preference
Summary
Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.
Overview
7
7
years of professional experience
Work History
Food Service Manager
Firehouse Subs
10.2022 - 03.2025
- Supervised daily operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored team members, enhancing service quality and efficiency.
- Resolved customer complaints effectively, improving overall guest satisfaction ratings.
- Handled customer complaints professionally and effectively, turning negative experiences into positive outcomes.
- Enhanced dining experience by maintaining a clean, inviting environment for customers.
- Increased customer satisfaction by providing exceptional service and timely food preparation.
- Led a team of food service professionals, ensuring the highest standards in cleanliness and safety.
- Supervised daily opening and closing tasks, ensuring proper setup and breakdown of the dining area and kitchen equipment.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Cashier
Walmart
03.2022 - 09.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring daily reconciliations matched sales records.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout operations during peak hours.
- Trained new staff on register operations and customer service protocols.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Collections Agent
GC Services
02.2021 - 10.2021
- Managed collection accounts, ensuring timely follow-up and resolution of outstanding balances.
- Negotiated payment plans with clients to facilitate debt recovery while maintaining positive customer relationships.
- Utilized automated dialer systems to optimize call volume and enhance efficiency in collections processes.
- Monitored account statuses, documenting interactions and updates in CRM software for accurate reporting.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
- Trained new team members on scripts, company services, and collection strategies.
Sales Agent
DialAmerica
10.2019 - 03.2020
- Developed effective sales strategies to increase customer engagement and satisfaction.
- Utilized CRM software to track leads and manage client interactions efficiently.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Sirius XM products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Informed customers of promotions to increase sales productivity and volume.
Food Service Worker
Taco Bell
07.2018 - 01.2019
- Prepared and assembled food items according to standardized recipes and safety guidelines.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Delivered exceptional customer service by accurately processing orders and addressing inquiries promptly.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Cleaned and organized kitchen, dining and service areas.
Education
High School Diploma -
Alcoa High School
Alcoa, TNSkills
- Customer service
- Team leadership
- Staff supervision
- Client relations
- Payment arrangement
- Account management
- Work ethic and integrity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The best way to predict the future is to create it."
Abraham Lincoln
Timeline
Food Service Manager
Firehouse Subs
10.2022 - 03.2025
Cashier
Walmart
03.2022 - 09.2022
Collections Agent
GC Services
02.2021 - 10.2021
Sales Agent
DialAmerica
10.2019 - 03.2020
Food Service Worker
Taco Bell
07.2018 - 01.2019
High School Diploma -
Alcoa High School