Jessica Morrell
Lynn Haven,FL
Summary
Dynamic medical receptionist with proven expertise at the Cardiovascular Institute of North West Florida, enhancing patient satisfaction through exceptional customer service and efficient front desk operations. Skilled in appointment scheduling and HIPAA compliance, I foster strong patient relationships while streamlining workflows, ensuring a welcoming environment, and accurate documentation.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Cardiovascular Institute of North West Florida
02.2022 - Current
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Checked patient insurance, demographics, and health history to keep information current.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries promptly.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Supported office staff and operational requirements with administrative tasks.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Reduced administrative errors by consistently verifying insurance information.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Helped patients complete necessary medical forms and documentation.
- Fostered a welcoming environment, greeting patients warmly upon arrival.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Waitress Supervisor
Sister Soul Express
02.2016 - 05.2017
- Managed table turnover rate effectively, allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were always maintained.
- Upheld company policies and procedures while guiding waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Strengthened team morale and cooperation by organizing regular training sessions.
- Developed a loyalty program that increased repeat visits from customers.
- Collaborated with the management team to plan and execute special events.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Reduced order errors significantly, ensuring accurate communication between the kitchen and dining area.
- Optimized staff scheduling to handle peak times effectively without overstaffing.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Receptionist at Health-Link: DNA & Drug Testing
Health-Link: DNA & Drug Testing
02.2016 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- I answered the phone quickly and forwarded incoming calls to the right offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Maintained visitor log for entering and leaving the facility for security purposes.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Optimized resource allocation by managing the inventory of office supplies and reordering as necessary.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Organized, maintained, and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgment and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected [Type] payments, processed transactions, and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Kept the reception area clean and neat to give visitors a positive first impression.
United States Army Reserve Patient Administration
United States Army Reserve
12.2006 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Education
Certification - Medical Coding And Records
US Army
San Antonio10-2007
High School Diploma -
Rehobeth High School
Dothan, AL05-2007
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Appointment setting
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Letter preparation
- Workflow optimization
- Referral verification
- Paperwork coordination
- Documentation
- Proficient in [software]
- Inpatient care
- Medical transcription
- Typing and filing
- Patient callbacks
- Patient reception management
- Co-payment collection
- Petty cash management
- Customer service
- Problem-solving
- Cash handling
- Collaboration and teamwork
- Time management
- Critical thinking
Timeline
Medical Receptionist
Cardiovascular Institute of North West Florida
02.2022 - Current
Waitress Supervisor
Sister Soul Express
02.2016 - 05.2017
Receptionist at Health-Link: DNA & Drug Testing
Health-Link: DNA & Drug Testing
02.2016 - 05.2017
United States Army Reserve Patient Administration
United States Army Reserve
12.2006 - 06.2015
Certification - Medical Coding And Records
US Army
High School Diploma -
Rehobeth High School
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