Jessica Morris
Layton,UT
Summary
Proven track record in enhancing customer retention and satisfaction at Chesty's Auto, leveraging exceptional communication skills and meticulous attention to detail. Expert in client rapport and vehicle assessment, Significantly streamlined service processes, boosting efficiency. Adept at multitasking, Thrive in fast-paced environments, consistently meeting and surpassing targets with a team-oriented approach.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Service Advisor
Chesty's Auto
08.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Assistant Manager
Quality Transmissions
04.2020 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized environment to enhance customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Responsible for customer invoicing and taking payments using Intuit QuickBooks Accounting
Hostess
Farmer's Kitchen
01.2020 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Education
Some College (No Degree) -
Appalachian State University
Boone, NC 09.2020 - 05.2021
High School Diploma -
Bunn High School
Bunn, NC06.2020
Skills
- Customer Service
- Multitasking and Organization
- Attention to Detail
- Excellent Communication
- Handling Customer Complaints
- Documentation And Reporting
- Teamwork and Collaboration
- Billing Adjustments and Refunds
Timeline
Service Advisor
Chesty's Auto
08.2023 - Current
Some College (No Degree) -
Appalachian State University
09.2020 - 05.2021
Assistant Manager
Quality Transmissions
04.2020 - 05.2021
Hostess
Farmer's Kitchen
01.2020 - 03.2020
High School Diploma -
Bunn High School