Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Morris

Benton ,KY

Summary

Dynamic manager with a proven track record at Texas Roadhouse, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and proactive communication. Skilled in time management and staff training, fostering a high-performance culture that maximized productivity and engagement among team members.

Overview

8
8
years of professional experience

Work History

Manager

Texas Roadhouse
03.2024 - 01.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Customer Service Representative

Sleep Central Mattress Store
01.2021 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Scheduler

Baptist Health Medical Center
11.2019 - 01.2021
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.

Operator

Pella Windows
03.2017 - 11.2019
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Increased overall product quality through meticulous attention to detail during operation processes.

Education

Marshall County High School
Benton, KY
05.2013

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Goal setting
  • Schedule preparation

Timeline

Manager

Texas Roadhouse
03.2024 - 01.2025

Customer Service Representative

Sleep Central Mattress Store
01.2021 - 01.2025

Scheduler

Baptist Health Medical Center
11.2019 - 01.2021

Operator

Pella Windows
03.2017 - 11.2019

Marshall County High School

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Jessica Morris