Jessica Morris
New Hanover County Sheriffs Office
Wilmington,NC
1
Certification
3
years of professional experience
Dedicated customer service professional with proven multitasking abilities and strong integrity. Experienced in high-pressure environments, ensuring efficient communication and satisfaction. Strong and quick learner, always jumping at new learning opportunities and completing any task.
Work History
Cadet
4 Months- Handle incoming phone calls at front desk, ensuring accurate information is communicated.
- Manage the process of directing visitors and attorneys to inmates.
- Conduct thorough reviews of criminal history records to ensure compliance with legal standards.
- Orchestrate communication between bondsmen, families, and inmates during magistrate proceedings.
- Manage transportation and evidence return processes for inmate releases.
- Assist deputies with tasks.
- Operate National Crime Information Center (NCIC).
Welder
5 Months- Interpreted blueprints and technical drawings to ensure accurate assembly and construction.
- Operated welding equipment to fabricate components for various boat designs.
- Adhered to safety protocols while performing welding tasks in high-pressure environments.
- Assisted senior welders in executing complex projects, enhancing skills and knowledge.
- Pass Coast Guard inspections
Cashier
4 Months- Processed customer transactions efficiently using POS system.
- Provided exceptional customer service by addressing inquiries promptly.
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted with inventory management, ensuring product availability on shelves.
- Supervised self checkout systems.
Crew Member
6 Months- Provided exceptional customer service in fast-paced environment to deliver satisfaction and loyalty.
- Assisted team members during peak hours to enhance workflow and minimize wait times.
- Maintained cleanliness and organization of workstations, ensuring all health and safety regulations were followed.
- Processed customer orders accurately, utilizing point-of-sale systems for efficient transactions.
- Operated drive thru and expo stations with speed and accuracy.
Team Member
1 Year 3 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Prepared high-quality sandwiches and salads according to customer specifications.
- Maintained cleanliness and organization of food preparation areas throughout shifts.
- Operated kitchen equipment, ensuring adherence to safety standards and protocols.
- Operated expo and cashiering systems, ensuring customer satisfaction with orders.
Education
High School Diploma
- 3.6 GPA
- Criminal Justice Club & Maker Space Club Member - Maker Space was an area in the school that provided a creative outlet for students, whether that was writing, drawing, sculpting, CAD, or anything else.
- Joined an early college program to start getting an Associates in Criminal Justice Technologies.
Welding
- Relevant Coursework: Welding, Construction and Electrical systems.
- Yearbook Club and Weight Lifting Club Member.
Skills
Food Safety
Incident management
First aid training
Customer service
Strong work ethic and integrity
Quick learner
Work ethic
Patience
Positive attitude
Certification
- OSHA 10 Hour Certification - 2023
- OSHA 30 Hour Certification - 2024
- Welding Certificate - 2024
- Forklift Operators Certificate - 2024
- CPR Certificate - 2025
Timeline
Cadet
New Hanover County Sheriffs Office
04.2026 - CurrentRead More
Welder
Smith Creek Boatyard
09.2025 - 02.2026Read More
Cashier
Food Lion
05.2025 - 09.2025Read More
Crew Member
Wendys Restaurant
10.2024 - 04.2025Read More
Team Member
Capriotti's Sandwich Shop
03.2023 - 06.2024Read More
Southeast Area Technical High School
High School Diploma
Read More
Power Technical Early College
Welding
Read More