Jessica Morrison

• Collaborated with adults and children to provide safe and educational experience.
• Increased educational expertise and knowledge by participating in instructor-oriented workshops.
• Built relationships and communicated with parents to provide best learning environment for children.
• Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
• Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

My role as the assistant was to instruct and encourage student athletes to not only work hard on the court but off it as well. I was emotional support for athletes who were having difficulty with relationships on the team as well as instructional support for students who were struggling in their classes. I was involved in the recruiting process as an observer who would analyze talent, skills, and social/emotional maturity that would fit with our program. We made it to the championship tournament all four years I was involved in the program.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered customer telephone calls promptly and appropriately handled needs.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

• Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces. Trained cafe employees to consistently exceed customers' expectations and provide superior service. Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Grew cafe sales by effectively marketing business and improving customer relations strategies.

• Completed daily logs for management review.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Performed wide-ranging administrative, financial and service-related functions.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.