Jessica Morrison
Maynard
Summary
Healthcare support professional with expertise in vital sign assessment and HIPAA compliance. Proven track record in delivering compassionate care and enhancing resident engagement through effective communication. Strong documentation skills ensure accurate patient records and adherence to regulations.
Overview
13
13
years of professional experience
Work History
CNA
Elite Senior Care LLC
Paragould
03.2019 - Current
- Provided compassionate care to residents in daily living activities.
- Upheld cleanliness and safety standards in resident living areas and communal spaces.
- Documented patient care services by charting in designated areas.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- recorded patient developments and conveyed updates to nursing staff promptly.
- Enhanced interaction between residents, families, and healthcare professionals efficiently.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Certified Nursing Restorative Aide
Pocahontas Healthcare and Rehabilitation Center
Pocahontas
05.2020 - 03.2021
- Implemented restorative programs to enhance residents' physical abilities.
- Documented resident activities and care interventions accurately in records.
- Provided emotional support and companionship to enhance resident well-being.
- Encouraged socialization among residents in group settings such as game nights or outings.
- Organized recreational activities that helped promote cognitive stimulation in elderly patients suffering from dementia or Alzheimer's disease.
- Provided one-on-one patient care in accordance with established treatment plans.
- Kept accurate records of patient data including vital signs, medications administered, treatments received.
- Monitored patients for presence of pressure areas, skin tears and skin breakdown to prevent bedsores.
- Recorded patient health information in electronic medical records.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Turned and repositioned bedridden patients to prevent bedsores.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Crew Leader
McDonald's
Pocahontas
11.2017 - 03.2020
- Supervised daily operations and maintained efficient workflow in fast-paced environment.
- Trained and mentored new crew members on service standards and procedures.
- Managed inventory levels and assisted with stock replenishment as needed.
- Mentored newly hired crew members to prepare each for job roles.
- Trained new hires on job duties, safety protocols, and company policies.
- Crafted and applied strategies to improve team performance, streamline processes, and increase results.
- Reviewed and monitored crew member performance, supplying essential coaching and feedback as needed.
- Demonstrated exceptional standards for quality workmanship and consistently verified accuracy of work.
Forklift Operator
Pinnacle Frames
Pocahontas
04.2015 - 10.2016
- Operated forklifts to transport materials within the warehouse efficiently.
- Collaborated with team members to ensure timely order fulfillment.
- Followed safety protocols to maintain a secure work environment.
- Ensured safety procedures were followed when operating forklifts.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Inspected lifts before use to prevent damage to goods.
Customer Service Representative
Teleflora
Paragould
01.2013 - 11.2013
- Assisted customers with inquiries and product information across multiple channels.
- Collaborated with team members to improve service protocols and response times.
- Documented customer interactions and feedback for continuous service improvement initiatives.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Cna License
Black River Technical College
Pocahontas, AR06-2013
GED -
Arkansas State University
Marked Tree, AR10-2005
Skills
- Healthcare support
- Health status evaluation
- HIPAA compliance
- Electronic medical records
- Restorative care programs
- Communication skills
Affiliations
I enjoy being able to meet new people and learn diffrent ways of living, helping others with everyday activities. I love spending time with my kids and getting to teach them how to be effective, respectable members of society.
References
References available upon request.
Timeline
Certified Nursing Restorative Aide
Pocahontas Healthcare and Rehabilitation Center
05.2020 - 03.2021
CNA
Elite Senior Care LLC
03.2019 - Current
Crew Leader
McDonald's
11.2017 - 03.2020
Forklift Operator
Pinnacle Frames
04.2015 - 10.2016
Customer Service Representative
Teleflora
01.2013 - 11.2013
Cna License
Black River Technical College
GED -
Arkansas State University