Jessica Moseley
Brownsboro,AL
Summary
Diligent and results-driven bank branch manager with years of experience in managing daily operations, leading high-performing teams, and driving customer satisfaction. Proven track record in implementing performance metrics, developing strategies to expand client base, and ensuring compliance with company policies and industry regulations. Skilled in customer service, conflict management, and employee relations. Proficient in QuickBooks, Workday, and HRIS.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
Wells Fargo
03.2024 - Current
- Oversaw the activities of an employee team consisting of 12 individuals in daily branch management.
- Implemented performance metrics and conducted regular performance evaluations for staff members
- Ensured repeat business through sustained client relationship management and satisfaction.
- Generated growth by recognizing opportunities and creating new market approaches.
- Identified potential risks and opportunities by assessing both market trends and competitor actions.
- Guaranteed consistent compliance with corporate procedures, sector standards, and regulatory mandates.
- Promptly addressed and resolved issues to maintain excellent customer satisfaction.
- Developed and delivered extensive safety training, leading to a significant decrease in workplace accidents.
- Introduced employee recognition programs to boost morale and improve employee retention rates
- Maximized productivity with strategic adjustments to staff schedules driven by demand analyses.
Senior Member Service Representative
Redstone Federal Credit Union
Huntsville, AL, USA
05.2020 - 03.2024
- Contributed to positive customer experiences by offering friendly and helpful assistance.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents
- Connected clients with the relevant banking personnel for specific financial services.
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes
- Investigate and correct errors upon customers' request, according to customer and bank records
Assistant Manager
Wal Mart
Huntsville, AL, USA
08.2012 - 06.2014
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Review inventory and sales records to prepare reports for management and budget departments
Education
M.B.A. - Human Resources
Strayer University
Bachelors - Business Administration
STRAYER UNIVERSITY
Huntsville, AL01.2020
Skills
- Communication skills
- Training and developmental skills
- Employee relations
- Human Resources Information Software (HRIS)
- Onboarding
- Teamwork and collaboration
- Human Resources Management
- Recruiting
- Conflict management
- Workday
- Talent acquisition
Certification
Certified Notary Public
Timeline
Branch Manager
Wells Fargo
03.2024 - Current
Senior Member Service Representative
Redstone Federal Credit Union
05.2020 - 03.2024
Assistant Manager
Wal Mart
08.2012 - 06.2014
M.B.A. - Human Resources
Strayer University
Bachelors - Business Administration
STRAYER UNIVERSITY