Jessica Moss
Galveston,IN
Summary
Well-qualified Administrative Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
HR Manager
Wireless Networking Solutions
Lafayette, IN
06.2024 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
Inside Sales Manager
Century Hardware
Seattle, WA
11.2020 - Current
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Updated accounts and maintained long-term relationships with clients.
- Coordinated seamless handoff between departments during account transitions ensuring smooth onboarding experiences for new customers.
- Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.
Purchasing Agent
Lippert Components
Elkhart, IN
12.2011 - 08.2020
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Improved supplier relationships through regular communication and proactive problemsolving.
- Performed monthly reconciliation of open purchasing orders.
Assistant Department Manager
Menards
Kokomo, Carmel, And Goshen IN
04.2008 - 12.2011
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
Education
Bachelor of Arts - Management
Wittenberg University
Springfield, OH2007
Skills
- Motivational Skills
- Sales Team Leadership
- Account Management
- Sales Tracking
- Database Management
- Customer Service Management
- Client Support
Timeline
HR Manager
Wireless Networking Solutions
06.2024 - Current
Inside Sales Manager
Century Hardware
11.2020 - Current
Purchasing Agent
Lippert Components
12.2011 - 08.2020
Assistant Department Manager
Menards
04.2008 - 12.2011
Bachelor of Arts - Management
Wittenberg University