Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Moss

San Angelo

Summary

Dynamic operations leader with a proven track record at Momentous House, driving strategic initiatives that enhanced productivity and streamlined processes. Expert in operational efficiency and team leadership, I successfully implemented data-driven decision-making, resulting in significant improvements in service delivery and resource allocation. Committed to fostering strong relationships and developing talent within teams.

Overview

6
6
years of professional experience

Work History

Director of Operations

Momentous House
04.2022 - Current
  • Oversaw daily operations, ensuring alignment with organizational goals and efficiency standards.
  • Developed and implemented process improvements to enhance workflow and productivity across departments.
  • Led cross-functional teams in executing strategic initiatives to optimize resource allocation.
  • Streamlined operational protocols, reducing waste and improving service delivery timelines.
  • Coordinated project management efforts, ensuring timely completion of key initiatives aligned with business objectives.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Launched successful initiative to automate repetitive tasks, freeing up staff to focus on strategic projects and value-added activities.
  • Managed inventory control systems, optimizing stock levels and reducing waste.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Registration Clerk/Curator

Rust Street Ministries
02.2020 - 03.2022
  • Processed client registrations efficiently, ensuring accurate records.
  • Assisted with scheduling appointments, enhancing overall client flow and satisfaction.
  • Trained new team members on registration procedures.
  • Completed registration paperwork, verifying accurate client information.
  • Answered client questions and inquiries regarding registration process and documentation.
  • Developed and implemented cleaning schedules to optimize workflow and maintain operational efficiency.
  • Oversaw inventory management of cleaning supplies and equipment, ensuring timely replenishment.
  • Collaborated with facility management to address maintenance issues promptly and effectively.
  • Evaluated cleaning protocols regularly, enhancing overall effectiveness and compliance with health regulations.
  • Maintained a high standard of sanitation with the use of appropriate cleaning chemicals and equipment.
  • Reduced maintenance costs by conducting regular inspections and addressing issues proactively.
  • Coordinated efforts with building managers and administrators to address unique facility needs effectively.
  • Checked in and stocked inventory throughout facility.

Education

High School Diploma -

Greybull High School
Greybull, WY

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Process improvements
  • Quality assurance
  • Leadership training
  • Workforce planning
  • Schedule oversight
  • Risk mitigation
  • Operations management
  • Teamwork and collaboration
  • Team leadership
  • Decision-making
  • Staff training/development
  • Staff management
  • Employee development
  • Customer service management
  • Employee relations
  • Hiring and onboarding
  • Effective leader
  • Relationship building
  • Staff hiring
  • Human resources
  • Employee motivation
  • Goal setting
  • Policy development and enforcement
  • Delegating work
  • Department oversight
  • Cost reduction
  • Administrative management
  • Inventory control
  • Employee reviews
  • Desktops, laptops, and mobile devices
  • Database maintenance
  • Marketing strategies

Timeline

Director of Operations

Momentous House
04.2022 - Current

Registration Clerk/Curator

Rust Street Ministries
02.2020 - 03.2022

High School Diploma -

Greybull High School

Similar Profiles

CREATE PROFILE