Jessica M. Razzo
Marion,TX
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Employee focused on strengths and areas of improvement for development.
Overview
23
23
years of professional experience
Work History
Sr Client Services Officer
American Bank
09.2019 - Current
- Manage the overall operations of a call center, ensuring efficient and effective customer service delivery.
- Reviewed client interactions, ensuring accurate information was being communicated with the highest level of service.
- Developed teams ability to build strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Provided knowledgeable service and support for all customer needs.
- Worked with agents to improve personal and department metrics.
Director of Payment Systems
Navy Army Community Credit Union
01.2017 - 09.2019
- Effectively supervise, motivate, and utilize all department operations and internal controls are completed in an accurate and timely manner according to the Credit Union procedures and Federal regulations.
- Directly or through subordinates, provide accurate and timely management of all Payment Systems functions.
- Monitor and manage fraud and loss risk.
- Responsible for payment systems compliance.
- Effectively promote teamwork work environment. Lead by example while coaching and developing employees.
- Maintain a current knowledge of regulations and Credit Union Policies affecting operations, ACH processing and security.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Crosstown Branch Manager
Navy Army Community Credit Union
01.2015 - 01.2017
- Effectively supervise, motivate, and utilize Branch staff to ensure that all Branch operations and internal controls are completed in an accurate and timely manner according to the Credit Union Operations Policy and Procedures.
- Effectively promote teamwork work environment. Lead by example, coach weaknesses and recognize strengths.
- Maintain a current knowledge of regulations and Credit Union Policies affecting operations, and security.
- Interview applicants, hire, counsel and terminate employees following HR procedures. Complete annual reviews for staff.
- Maintained ATM entries for all machines and ordered cash from Fed for replenishment.
Flour Bluff District Manager
Navy Army Community Credit Union
01.2013 - 01.2015
- Effectively supervise, motivate, and utilize 2 Branches to ensure that all operations and internal controls are completed in an accurate and timely manner according to the Credit Union Operations Policy and Procedures.
- Effectively promote teamwork work environment. Lead by example, coach weaknesses and recognize strengths.
- Maintain a current knowledge of regulations and Credit Union Policies affecting operations, and security.
- Interview applicants, hire, counsel and terminate employees following HR procedures. Complete annual reviews for staff.
- Maintained ATM entries for all machines and ordered cash from Fed for replenishment.
Northwest Branch Manager
Navy Army Community Credit Union
01.2011 - 01.2013
- Effectively supervise, motivate, and utilize Branch staff to ensure that all Branch operations and internal controls are completed in an accurate and timely manner according to the Credit Union Operations Policy and Procedures.
- Effectively promote teamwork work environment. Lead by example, coach weaknesses and recognize strengths.
- Maintain a current knowledge of regulations and Credit Union Policies affecting operations, and security.
- Interview applicants, hire, counsel and terminate employees following HR procedures. Complete annual reviews for staff.
- Maintained ATM entries for all machines and ordered cash from Fed for replenishment.
Crosstown Teller Manager
Navy Army Community Credit Union
01.2009 - 01.2011
- Monitor teller production for efficient processing of member transactions and request.
- Maintain and create schedules for staff.
- Interview applicants, hire, counsel and terminate employees following HR procedures. Complete annual reviews for staff.
- Created incentive for teller staff in credit union to promote accuracy and reduce loss.
Vault Teller
Navy Army Community Credit Union
01.2007 - 01.2009
- Created teller schedules.
- Ordered cash for daily branch operations and processed receiving of cash under dual control.
- Assisted teller line in processing transactions.
- Researched and resolved member inquiries.
Teller
Navy Army Community Credit Union
01.2006 - 01.2007
- Provided exceptional member service by consistently meeting our members needs.
- Maintained the customers' and Credit Union's interest by following policies and procedures.
- Assisted customers in using a variety of services provided by the Credit Union.
Assistant Branch Manager
Augusta Metro Federal Credit Union
01.2003 - 01.2006
- Identify areas of improvement and growth within service and developing staff.
- Create profitable business through relationship development.
- Effectively supervise, motivate, and utilize Branch staff to ensure that all Branch operations and internal controls are completed in an accurate and timely manner according to the Credit Union Operations Policy and Procedures.
- Monitored and maintained cash levels to meet branch needs.
- Processed loan requests for members.
Education
Business Administration -
Del Mar College
Corpus Christi, TexasSkills
- Communication Skills
- Leadership
- Team building and management
- Problem Solving
- Strong empathy
- Patience
- Decision-making
- Customer service excellence
Timeline
Sr Client Services Officer
American Bank
09.2019 - Current
Director of Payment Systems
Navy Army Community Credit Union
01.2017 - 09.2019
Crosstown Branch Manager
Navy Army Community Credit Union
01.2015 - 01.2017
Flour Bluff District Manager
Navy Army Community Credit Union
01.2013 - 01.2015
Northwest Branch Manager
Navy Army Community Credit Union
01.2011 - 01.2013
Crosstown Teller Manager
Navy Army Community Credit Union
01.2009 - 01.2011
Vault Teller
Navy Army Community Credit Union
01.2007 - 01.2009
Teller
Navy Army Community Credit Union
01.2006 - 01.2007
Assistant Branch Manager
Augusta Metro Federal Credit Union
01.2003 - 01.2006
Business Administration -
Del Mar College
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