Jessica M. Sousa
Berkley,MA
Summary
I am your chief problem solver, skilled collaborator, rapid and adaptive, effective cross functional communicator, and high achiever. Throughout my career I have dedicated myself in providing exceptional, confidential, and diligent administrative support. I possess a keen ability to blend integrity, innovative thinking, and leadership while demonstrating expertise in administrative support, confidential administration, office management, and client relations. I enthusiastically collaborate with colleagues to achieve goals, and I excel at managing multiple projects and tasks simultaneously, prioritizing each for maximum effectiveness and efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Recruitment Specialist
Privatus Care Solutions
04.2022 - 09.2024
- Supervised various requisitions for nursing staff including RNs, LPNs, CNAs & HHAs
- Screened resumes, applications and phone screened to identify suitable candidates for open home care and corporate positions
- Coordinated and managed multiple interviews daily
- Confirmed references and issued job offers via phone and email
- Executed verification tasks via MA DOH, OIG, SAMs, and NURSYS systems
- Confirmed authenticity of HHA, BLS, ACLS credentials
- Followed thorough hiring procedures, health assessments and iCORI background checks
- Streamlined orientation processes for optimal execution weekly
- Adhered to federal guidelines through comprehensive i-9 and E-Verify procedures
- Maintained error-free documentation within personnel files
- Worked with Compliance to regularly update and verify HR documentation compliance
- Constructed a talent pipeline specifically for home care roles
- Enhanced candidate pool via collaboration with industry experts, local events and social channels
- Developed partnerships with local training centers, colleges, and universities for staffing solutions
- Facilitated networking opportunities to attract diverse candidates
- Enhanced outreach by developing effective job postings
- Participated in staff meetings and workshops designed to improve recruitment processes
- Analyzed data from applicant tracking systems to identify trends in the recruitment process
- Mentored new recruiters to achieve individual recruitment targets.
Business Office Manager
Continuum Care Hospice
04.2021 - 04.2022
- Handled in-house HR duties such as maintaining employee files and verifying licensure
- Ensure accurate entry of patient billing information into Net Smart electronic medical records system
- Maintained accuracy in documenting patient admissions and discharges
- Ensured precision in the monthly billing documentation
- Compiled and reported critical data for program analysis
- Verify accuracy of time & travel logs and spot check mileage reported
- Oversaw upkeep of office equipment and medical supplies provided by Patient Care Manager
- Verifies all admission documentation is finalized promptly and accurately
- Logs and monitors timely submission of all medical records content
- Processed invoices, purchase orders and other related paperwork required for business operations.
Intake Coordinator
Continuum Care Hospice
04.2021 - 04.2022
- Processes the referral and correctly collects all data possible from referral sources to ensure efficient and prequalifying of patients
- Ensure that all admission paperwork is received, reviewed and information is updated in the Net Smart database
- Establishes and maintains a positive relationship with referral sources and staff members to promote effective partnerships of care
- Works in cooperation with the family/caregiver hospice team to meet the admission needs of the family/caregiver
Physician Onboarding Specialist
Lifespan Corporation
07.2018 - 04.2021
- Managed onboarding processes for Executives, Directors, and Physicians from offer acceptance to employment start with concierge service
- Collect and complete all on-boarding verifications at 1:1 HR Meeting with new hire, re-hire, or transfer
- Acted as onboarding liaison for all new Executive, Director, and Physician hires across the system
- Liaises with pre-selected Executives, Directors, Physicians throughout onboarding process
- Tracked and notified about onboarding developments
- Partners with hiring managers to ensure smooth employee integration
- Schedule meetings with senior staff to ensure collection of required employment paperwork and review of benefit package
- Streamline onboarding process for efficiency
- Address complaints effectively, ensuring satisfaction
- Led diverse project teams with strong leadership skills
- Coordinated Referral Bonus Program producing documentation to payroll department.
- Key Member of the Lifeworks Optimization Group
- Assisted with training new Talent Acquisition Coordinators to the Talent Acquisition Team
- Assist with non-employee/contract on-boarding process
Talent Acquisition Coordinator
Lifespan Corporation
11.2017 - 07.2018
- Oversaw on-boarding processes for external, re-hire, and interfacility hires weekly
- Initiate and complete on-boarding verifications at 1:1 HR meetings
- Ensure submission of required documents for employee health screening and position requirements
- Possessed education certificates necessary to meet compliance standards
- Provide recruiters with timely progress reports on staffing actions
- Responsible for onboarding Director level positions with special care and attention
- Ensuring accurate distribution of orientation rosters to key departments regularly
- Responsible for distributing the retro pay roster to key employees/departments
- Coordinator for Referral Bonus Program, responsible for tracking, research eligibility
Human Resource Assistant
Neighborhood Health Plan of Rhode Island
07.2015 - 11.2017
Military Personnel Services Corporation
Peregrine Technical Solutions, LLC
12.2014 - 07.2015
Recruit Sustainment Program Administrator
MA Army National Guard
02.2008 - 12.2014
Co-Teacher
Montessori Centre
01.2004 - 12.2008
Chairwoman 102nd Family Readiness Group
MA Army National Guard
01.2004 - 12.2005
Lead Teacher
Countryside Children's Center
01.2004 - 12.2005
Education
School-Kindergarten Montessori Certification -
North American Montessori Center
Vancouver, Canada01.2006
Bachelor of Science - Early Childhood Education
Rhode Island College
Providence, RI01.2003
Bachelor of Arts - Psychology
Rhode Island College
Providence, RI01.2003
Skills
- Applicant Tracking Systems
- Resume screening
- Job applicant screening
- New Hire Onboarding
- Candidate pipeline development
- Social Media Recruiting
- Organizational Development
- Attention to Detail
- Microsoft Office expertise
Certification
Outstanding achievement as RSP Specialist of the Year for accomplishing 94.2% shipper quality control rate for FY12 and the significant improvement in the National RSP Metrics
Accomplishments
Department of the Army, Washington, D.C. – Third highest honor with the United States Department of the Army can bestow on a private citizen. This award was presented for my performance as the Family Readiness Chairwoman prior, during and post deployment.
Additional Information
- AWARDS AND RECOGNITION , Certification of Excellence for RRAC 1 – Massachusetts – 2013 o Outstanding achievement as RSP Specialist of the Year for accomplishing 94.2% shipper quality control rate for FY12 and the significant improvement in the National RSP Metrics Outstanding Civilian Service Medal – 2005
References
References available upon request.
Timeline
Recruitment Specialist
Privatus Care Solutions
04.2022 - 09.2024
Business Office Manager
Continuum Care Hospice
04.2021 - 04.2022
Intake Coordinator
Continuum Care Hospice
04.2021 - 04.2022
Physician Onboarding Specialist
Lifespan Corporation
07.2018 - 04.2021
Talent Acquisition Coordinator
Lifespan Corporation
11.2017 - 07.2018
Human Resource Assistant
Neighborhood Health Plan of Rhode Island
07.2015 - 11.2017
Military Personnel Services Corporation
Peregrine Technical Solutions, LLC
12.2014 - 07.2015
Recruit Sustainment Program Administrator
MA Army National Guard
02.2008 - 12.2014
Co-Teacher
Montessori Centre
01.2004 - 12.2008
Chairwoman 102nd Family Readiness Group
MA Army National Guard
01.2004 - 12.2005
Lead Teacher
Countryside Children's Center
01.2004 - 12.2005
Outstanding achievement as RSP Specialist of the Year for accomplishing 94.2% shipper quality control rate for FY12 and the significant improvement in the National RSP Metrics
School-Kindergarten Montessori Certification -
North American Montessori Center
Bachelor of Science - Early Childhood Education
Rhode Island College
Bachelor of Arts - Psychology
Rhode Island College
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