Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Mueller

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Intern

Fry's Marketplace
10.2021 - 06.2023
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Used pharmacy software to enter prescription and insurance information.
  • Followed department policies, procedures and best practices for pharmacy operations.
  • Counseled patients on new medications and OTC products.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.

Certified Pharmacy Technician

Fry's Marketplace
12.2012 - 10.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

Courtesy Clerk

Fry's Marketplace
06.2008 - 12.2012
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Maintained clean and tidy checkout area to optimize service delivery.

Education

PharmD D. - Doctorate of Pharmacy

University of Arizona
Tucson, AZ
06.2023

Associate of Science - Chemistry

Central Arizona Community College
Apache Junction, AZ
05.2020

Skills

  • Medication Distribution
  • Drug Safety
  • Medication Preparation
  • Drug Utilization Review
  • Medication Dispensing
  • Customer Service
  • Updating Medication Histories
  • Manual and Automated Medication Dispensing
  • HIPAA
  • Call Management
  • Aseptic Techniques
  • Insurance Billing

Certification

  • CPhT - Certified Pharmacy Technician
  • PTCB- Pharmacy Technician Certification Board

Timeline

Pharmacy Intern

Fry's Marketplace
10.2021 - 06.2023

Certified Pharmacy Technician

Fry's Marketplace
12.2012 - 10.2021

Courtesy Clerk

Fry's Marketplace
06.2008 - 12.2012

PharmD D. - Doctorate of Pharmacy

University of Arizona

Associate of Science - Chemistry

Central Arizona Community College
Jessica Mueller