Jessica Mulchi

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Organized new employee orientation schedules for new hires.

• Maintained a clean and organized fueling station, including picking up trash and removing debris from the premises
• Delivered exceptional customer service by providing friendly and efficient fueling services to customers
• Completed ABC training
• Responsible for cleaning and taking out trash, cashier duties, and stock management.

• Managed and maintained inventory levels to ensure sufficient stock of pool and spa supplies and accessories
• Developed and implemented effective customer retention strategies to increase repeat sales and customer loyalty at Paradise Pools and Spas
• Developed and executed employee training programs to enhance skills and knowledge in pool and spa maintenance and customer service
• Achieved training in computer software to assist customers in getting their pool water clear
• Key holder, responsible for day-to-day operations and cashier duties at Paradise Pools and Spas.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Provide friendly and efficient customer service, ensuring a positive shopping experience for all customers
• Ensure accuracy in cash handling and maintain a balanced cash drawer throughout the shift
• Maintain a clean and organized work area to promote a safe and pleasant environment for customers and employees
• Conduct price checks and ensure accurate pricing of products for customers
• Assisted with deli/food tasks
• Assist customers with locating products and provide recommendations for alternative options if necessary

• Cashier, Cook, Prep, Waitress, Clean, Polite, Respectful, Counted Inventory, Control the shift, Balanced till
• Train and mentor new team members
• Ensure a positive customer experience by resolving any issues or complaints in a timely and professional manner
• Coordinate with other shift leaders to ensure smooth transition between shifts and provide effective communication to the team
• Achievements: Customer service, Clean environment, Positive attitude
• Responsibilities: Customer service, Cashier, Cleaning.

• Cashier, Cook, Prep, Waitress, Clean, Polite, Respectful, Counted Inventory, Control the shift, Balanced till
• Ensured customer satisfaction throughout the shift by providing high-quality service and resolving any issues promptly and professionally
• Maintained a safe and clean work environment by monitoring and maintaining cleanliness standards for the restaurant
• Trained and mentored new employees to ensure everyone understood and followed company policies and procedures
• Supervised and delegated tasks to a team of employees to ensure efficient and smooth operations during shifts
• Learned all positions of the job and provided good food
• Made sure customers were happy
• Managed inventory and balanced cash registers.

Maintained order and security within the correctional facility by enforcing rules and regulations to ensure the safety and security of staff, inmates, and visitors by closely monitoring all areas of the correctional facility

• Ensured the safety and well-being of inmates by conducting regular checks and inspections of cells and common areas
• Supervised and assisted in the rehabilitation and reintegration of inmates into society by coordinating educational and vocational training programs
• Enforced disciplinary actions and provided guidance for corrective behavior to maintain a secure and controlled environment within the correctional facility
• Maintained accurate and detailed records of inmate behavior, incidents, and disciplinary actions
• Managed the inventory and distribution of essential supplies, such as uniforms, toiletries, and food items, to ensure the well-being and comfort of inmates.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Provided exceptional customer service by understanding and addressing customer needs, recommending appropriate products, and resolving any issues or concerns

• Develop and maintain deep knowledge of AutoZone's products and services to confidently assist customers in finding right solutions for their automotive needs
• Assisted customers in finding right automotive products for their needs, providing expert advice and guidance on product selection and usage
• Identify opportunities for upselling and cross-selling to increase sales revenue
• Maintain a clean and organized work environment to enhance overall customer experience and promote a positive image of AutoZone
• Conduct product demonstrations and provide hands-on training to customers to showcase the features and benefits of AutoZone's products
• Assisted in troubleshooting and resolving customer vehicle issues, utilizing knowledge of automotive maintenance and repair techniques to provide effective solutions
• Provide expert assistance to customers in installing batteries, window wiper blades, and performing alternator and battery checks.

• Ensuring compliance with all food safety regulations and procedures
• Consistently upheld Company's standards including cleanliness, quality, and service
• Maintain a clean and organized work station
• Maintained accurate cash handling procedures
• Efficiently handle a high volume of customer orders while maintaining accuracy and quality in a fast-paced environment
• Deliver outstanding customer service and ensure customer satisfaction
• Collaborate with team members to create a positive and efficient work environment.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked well with teammates and accepted coaching from management team.