Jessica Mulchi

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Organized new employee orientation schedules for new hires.

• Managed and maintained inventory levels to ensure sufficient stock of pool and spa supplies and accessories
• Developed and implemented effective customer retention strategies to increase repeat sales and customer loyalty at Paradise Pools and Spas
• Developed and executed employee training programs to enhance skills and knowledge in pool and spa maintenance and customer service
• Achieved training in computer software to assist customers in getting their pool water clear
• Key holder, responsible for day-to-day operations and cashier duties at Paradise Pools and Spas.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Maintained a clean and organized fueling station, including picking up trash and removing debris from the premises
• Delivered exceptional customer service by providing friendly and efficient fueling services to customers
• Completed ABC training
• Responsible for cleaning and taking out trash, cashier duties, and stock management.

• Provide friendly and efficient customer service, ensuring a positive shopping experience for all customers
• Ensure accuracy in cash handling and maintain a balanced cash drawer throughout the shift
• Maintain a clean and organized work area to promote a safe and pleasant environment for customers and employees
• Conduct price checks and ensure accurate pricing of products for customers
• Assisted with deli/food tasks
• Assist customers with locating products and provide recommendations for alternative options if necessary

Maintained order and security within the correctional facility by enforcing rules and regulations to ensure the safety and security of staff, inmates, and visitors by closely monitoring all areas of the correctional facility

• Ensured the safety and well-being of inmates by conducting regular checks and inspections of cells and common areas
• Supervised and assisted in the rehabilitation and reintegration of inmates into society by coordinating educational and vocational training programs
• Enforced disciplinary actions and provided guidance for corrective behavior to maintain a secure and controlled environment within the correctional facility
• Maintained accurate and detailed records of inmate behavior, incidents, and disciplinary actions
• Managed the inventory and distribution of essential supplies, such as uniforms, toiletries, and food items, to ensure the well-being and comfort of inmates.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.