Jessica Mulford
Saint Charles,MO
Summary
Administrative professional with diverse experience. Proven ability to learn and manage multiple roles at once. Knowledgeable specifically but not limited to; basic administrative functions, accounts receivable, accounts payable, sales, and customer service. Demonstrated proficiency in problem solving skills while maintaining full communication with teams. Recognized for being an analytical thinker with an "out of the box" mentality. Willingness to take on added responsibilities to ensure team goals are met. Fast learner with excellent note taking skills. Effective at prioritizing tasks and meeting deadlines. Eager to bring positive contributions to the work place and team.
Overview
16
16
years of professional experience
Work History
Administrator
DCRS Solutions
03.2021 - Current
- I have worked in both administrative positions (accounts receivable and accounts payable).
- Reconciliations of all bank accounts and credit card statements.
- Reviewing and posting of bank charges daily.
- Audits of various administrative-related information.
- Credit card onboarding.
- Software licensing.
- Contracts and recurring invoices.
- Collections
- Sales tax and use tax.
- Residual tracking.
- Dealer partner contracts and billing.
- Maintained filing systems to support data accessibility and regulatory compliance.
- Handle sensitive information discreetly, maintaining strict confidentiality at all times, as required by company policy or legal regulations.
- Maintain personnel records, and updated internal databases to support document management.
- Provide exceptional customer service to both internal and external customers, vendors, and prospects through prompt response times, and thorough issue-resolution efforts.
- Supervise administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintain accurate documentation of company policies and procedures for easy reference by all employees.
- Coordinate company events and luncheons.
- Coordinate with the IT department to upgrade software, ensuring all systems are up-to-date and running efficiently.
- Handle all internal supply ordering and tracking.
- Work with multiple software programs, including QuickBooks.
- I took on tasks with limited assistance.
- Working around the clock (even on vacation) to ensure that nothing is missed or ignored.
- Increased knowledge in Excel, Word, Outlook, QuickBooks, and multiple software programs.
- Light assistance with commissions and miscellaneous HR duties, including employee onboarding.
Accounting/Payroll
United Carpet
08.2020 - 02.2021
- Handled all basic administrative tasks, with the primary role being subcontractor payroll and accounts receivable invoicing.
- With this task, I had to audit the materials allocated to the job and what the contractor had written down. This involved immense focus, investigation, and thoroughness.
- After completing the payroll, I would then invoice the customer, enforcing the need for the previous step to be completed with accuracy.
- Proven ability to quickly identify and solve issues within a quick timeframe, while still meeting payroll deadlines.
- Scheduling installs while juggling the above.
Director of Sales
New Buffalo Corporation
06.2018 - 08.2020
- Originally placed in customer service, but quickly promoted to customer service manager, sales administrator, and finally director of sales.
- I handled a variety of e-commerce accounts and saw a vast improvement in sales from year to year since taking over.
- I handled price negotiations with our dropship retailers, including promotion planning and out-of-state business meetings.
- I maintained excellent standing in regard to orders shipping on time, customer satisfaction, and overall performance metrics.
- I handled a massive amount of emails in a timely and diligent manner. I learned a variety of skills, including dropship knowledge, invoicing, shipping terms, and tax codes.
- Proficient in using Excel for a variety of reports.
- I handled all advanced ship notices and invoicing.
- I received excellent reviews and feedback from my bosses and supervisor.
Contributor/Editor
Real Estate School
11.2015 - 12.2018
- Ability to work independently, with little guidance.
- Effectively researched and created blog articles that relate to the real estate industry.
- Worked with short deadlines and covered time-sensitive material.
- Condensed large amounts of information into easy-to-read content.
- Displayed knowledge and comprehension of Microsoft Word.
Service Trainer
Steak N' Shake
07.2013 - 06.2018
- Regarded as 'Top Server' by management and consistently received the most compliments by customers.
- Delivered exceptional, friendly, and fast service, while adhering to proper food handling and safety procedures.
- Often trained new servers on menu knowledge and steps of quality service.
- I effectively communicated with kitchen staff regarding customers' allergies, dietary needs, and restrictions.
- I assisted management with reconciliation of cash drawer and closing duties.
General Worker
Skate Galaxy
04.2010 - 06.2015
- Diverse workers provided customer service in areas of DJing, concessions, and party rentals.
- Coordinated music for the venue, and communicated with customers while providing song requests and interactive games.
- Accommodated multiple party rentals, and succeeded in organizing individual party activities.
- Still recognized as the best employee (the owner) ever had.
Education
St. Charles Community College
St. Charles, MO01.2014
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Southeast Missouri State University
Cape Girardeau, MO01.2012
Skills
- Accounts receivable
- Accounts payable
- Bank reconciliations
- Audit compliance
- Credit card processing
- Contract management
- Sales tax calculations
- Customer service excellence
- Personnel record maintenance
- Software upgrades coordination
- Invoicing accuracy
- Problem resolution skills
- Data confidentiality practices
- Attention to detail
- Upbeat, friendly, and positive
Timeline
Administrator
DCRS Solutions
03.2021 - Current
Accounting/Payroll
United Carpet
08.2020 - 02.2021
Director of Sales
New Buffalo Corporation
06.2018 - 08.2020
Contributor/Editor
Real Estate School
11.2015 - 12.2018
Service Trainer
Steak N' Shake
07.2013 - 06.2018
General Worker
Skate Galaxy
04.2010 - 06.2015
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Southeast Missouri State University
St. Charles Community College