Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Mullen

Kings Beach,CA

Summary

Dynamic and highly reliable bartender with extensive experience at Hyatt Regency Lake Tahoe. Proven track record in enhancing customer satisfaction through exceptional service and strong multitasking abilities. Skilled in training staff and implementing efficient inventory management, resulting in reduced waste and increased sales. Committed to maintaining ABC standards and fostering a positive team environment.

Overview

12
12
years of professional experience

Work History

Bartender

Hyatt Regency Lake Tahoe
11.2017 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender

Incline Spirits Barefoot Bars
05.2013 - 09.2017
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Lead Bartender

Northstar California Resort
11.2014 - 05.2017
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
  • Implemented drink prep procedures, significantly reducing wasted stock.

Education

Communications Media

Pennsylvania State University
University Park, PA

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Customer service expertise
  • ABC standards

Timeline

Bartender

Hyatt Regency Lake Tahoe
11.2017 - Current

Lead Bartender

Northstar California Resort
11.2014 - 05.2017

Bartender

Incline Spirits Barefoot Bars
05.2013 - 09.2017

Communications Media

Pennsylvania State University

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Jessica Mullen