Jessica Mullins
Corona,CA
Summary
With over 10 years of Customer Service experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional that thrives in high-pressure, diverse team-based atmospheres. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Offers expert abilities in streamlining offices for improved functionality and productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DIRECTOR OF OPERATIONS
SureFire CPR
01.2014 - 04.2024
· Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
· Set goals and expectations for direct reports using performance review process, holding staff accountable.
· Used judgment and initiative in handling confidential matters and requests.
· Recognized employees for demonstrating excellent service resulting in increased company morale.
· Negotiated with vendors and suppliers to acquire mutually beneficial contracts as well as maintained successful relationships.
Education
Skills
- Operations oversight/efficiency
- Leadership training
- Teamwork and Collaboration
- Purchasing and planning
- Recruiting and hiring
- Employee development
- Schedule management
- Customer retention
- Policy/program development
- Event coordination
- Customer relations
- Invoicing and billing
- Project management
- Staff training/development
- Customer Service
- Office Management
- Scheduling and calendar management
- Problem-solving abilities
- Critical Thinking
- Microsoft Office Suite
References
Available upon request.
Certification
CPR & Basic First Aid (OSHA approved)
Basic Life Support (BLS) for Healthcare Providers
Management of Assaultive Behavior (MAB)
Hospital Fire Safety (HFS)
Timeline
DIRECTOR OF OPERATIONS
SureFire CPR
01.2014 - 04.2024
CPR & Basic First Aid (OSHA approved)
Basic Life Support (BLS) for Healthcare Providers
Management of Assaultive Behavior (MAB)
Hospital Fire Safety (HFS)
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