Jessica Munoz
Rio Hondo,TX
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Next Level Fitness. Skilled in staff management and problem-solving, adept at implementing efficient processes and improving service outcomes. Excelled in training and interpersonal communication, significantly boosting membership sales through strategic initiatives.
Overview
8
8
years of professional experience
Work History
Supervisor
Next Level Fitness
09.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Evaluated employee performance and provided constructive feedback, promoting professional growth among staff members.
- Elevated overall member experience by consistently monitoring customer feedback and implementing necessary changes accordingly.
- Boosted membership sales through effective marketing initiatives, such as open houses and referral incentives.
- Adhered to all local regulations regarding health codes as well as followed best practices in terms of safety procedures implementation throughout the entire facility.
- Ensured smooth daily operations by overseeing front desk responsibilities including member check-ins, billing inquiries, and general customer service.
- Enhanced customer satisfaction by addressing concerns and resolving issues promptly and professionally.
- Guided members towards achieving their personal fitness goals through personalized consultations, workout recommendations, and ongoing support.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Trained workers in service policies, safety requirements and specifics of activities.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Enhanced customer service based on feedback from guests.
- Helped staff customize plans for specific groups based on age or ability level.
Financial Aid Office Assistant
Vogue College Of Cosmetology
09.2016 - 05.2018
- Coordinated closely with other departments on campus to provide seamless support for students seeking financial assistance.
- Provided excellent customer service by promptly addressing phone calls and email inquiries from students and parents regarding their financial aid status.
- Simplified complex financial aid information for students, enabling them to make informed decisions.
- Expedited scholarship disbursement processes by efficiently coordinating between internal stakeholders and external fund providers.
- Managed multiple deadlines effectively, ensuring prompt processing of all required documentation.
- Maintained strict confidentiality, protecting sensitive student data and adhering to privacy regulations.
Education
Bachelor of Science - Rehabilitation Services
The University of Texas Rio Grande Valley
Edinburg, TX12.2016
Skills
Training and mentoring
Goal-Oriented
Staff Management
Processes and procedures
Problem-Solving
Time Management
Decision-Making
Effective Communication
Organizational Skills
Interpersonal Skills
Reliability
Task Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Next Level Fitness
09.2018 - Current
Financial Aid Office Assistant
Vogue College Of Cosmetology
09.2016 - 05.2018
Bachelor of Science - Rehabilitation Services
The University of Texas Rio Grande Valley
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